James Kendall
China Grove,NC
Summary
Well-qualified Sales Operations Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Strategic Property Group
11.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Coordinated appointments to show tenants and buyers prospective homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Performed home evaluations and developed competitive market analysis for individual homes.
Enterprise Sales Operation Specialist
Charter Communications, Spectrum
02.2022 - 02.2023
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Optimized resource allocation, ensuring projects were completed on time and within budget.
- Expedited issue resolution by liaising between customers and internal departments effectively.
- Proactively identified opportunities for cross-selling or bundling products based on client needs.
- Maintained a detailed database of customer contacts, purchases, and preferences for personalized service.
- Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.
- Enhanced sales team efficiency by streamlining processes for order management and delivery tracking.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Managed complex pricing structures accurately while preparing quotes for potential clients.
- Ensured compliance with company policies throughout the entire sales process from lead generation to fulfillment.
- Implemented CRM tools effectively to manage accounts efficiently while maintaining optimal organization.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Wrote and updated sales and service contracts for [Type] sales.
Business Technical Support
Spectrum Business Class
02.2021 - 02.2022
- Collaborated with cross-functional teams to identify system-wide issues and develop solutions that benefited both customers and internal stakeholders.
- Administered CRM systems to track customer interactions, maintain accurate records of case histories, and monitor overall support performance metrics.
- Enhanced team performance through regular training sessions focused on industry best practices and emerging technologies.
- Developed comprehensive knowledge base articles for frequently encountered issues, enabling faster problem resolution and self-help options for customers.
- Maintained up-to-date knowledge of company products, services, policies, and procedures to provide accurate information during customer interactions.
- Improved customer satisfaction ratings by implementing efficient troubleshooting methods and providing timely resolutions.
- Reduced average call handling time with the implementation of standardized procedures and documentation for common issues.
- Implemented escalation protocols to ensure timely communication between support staff, management, and engineering resources when addressing complex technical issues.
- Delivered exceptional customer experiences and promoted strong relationships.
- Provided expert support and troubleshooting via telephone and web chat services.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
- Accepted payments, issued credits and resolved billing issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
Warehouse Forklift Operator
Retail Business Services
06.2006 - 01.2021
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
- Streamlined order processing with efficient materials handling and accurate placement of goods using a forklift in designated locations.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Education
High School Diploma -
South Rowan High School
China Grove, NC05.2005
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Contract Negotiation
- Lead Follow Up
- Client-oriented
- Property valuation
- Property Marketing
- Administrative Support
- Contract Preparation
- Active North Carolina Real Estate License
Licensed MLO
Licensed in North Carolina through NMLS to practice mortgage loan origination.
Timeline
Real Estate Agent
Strategic Property Group
11.2023 - Current
Enterprise Sales Operation Specialist
Charter Communications, Spectrum
02.2022 - 02.2023
Business Technical Support
Spectrum Business Class
02.2021 - 02.2022
Warehouse Forklift Operator
Retail Business Services
06.2006 - 01.2021
High School Diploma -
South Rowan High School
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