James Kendi
Cabot,AR
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
Work History
Store Manager
Marshalls TJX Companies
07.2013 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Co Manager
Wal-Mart Supercenter
08.2009 - 06.2013
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
Education
No Degree - Liberal Arts
Westmoreland County Community College
Youngwood, PANo Degree - Nursing
McNeese State University
Lake Charles, LAHigh School Diploma -
Father Geibel High School
Connellsville, PA05.1981
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Team Leadership
- Inventory Management
- Store Merchandising
- Goals and performance
- Policies and Procedures
Timeline
Store Manager
Marshalls TJX Companies
07.2013 - 12.2023
Co Manager
Wal-Mart Supercenter
08.2009 - 06.2013
No Degree - Liberal Arts
Westmoreland County Community College
No Degree - Nursing
McNeese State University
High School Diploma -
Father Geibel High School
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