James Kennedy
Tampa,FL
Summary
Experienced with agile project management, requirements gathering, and stakeholder engagement. Utilizes these skills to streamline product development and ensure alignment with business objectives. Track record of effective communication and team leadership, driving successful product launches and continuous improvement.
Overview
20
20
years of professional experience
Work History
Product Owner / Scrum Master / Senior Technical Business Analyst
United Healthcare
10.2021 - Current
- Cultivate strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly. Serve as the point of contact for business-related questions as the subject matter expert.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes. Ceremonies include daily standup, backlog refinement, sprint planning, and retrospective.
- Oversee entire product deployments from vision and creation to rollout and delivery. Develop and present comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution. Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Collaborate with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects. Manage backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Design Visio flowcharts to document source to target mapping. Built PowerBI dashboards to monitor processes to ensure accuracy and consistency. Also, setup email notifications to monitor specific processes. Consistently provide timely ad hoc analysis using SQL and insights to shape and influence strategies and decisions, focusing on provider, member, center, and claims.
- Applications/Processes used: SQL, PowerBI, Confluence, Aha!, PowerPoint, Visio, API, Excel, SSRS, SSIS, SharePoint, TFS, Rally, Miro boards, Service Now, CAB, Change Requests, OneNote, Citrix environments, HIPAA compliance.
HR Systems Analyst (Contract)
DHL Express
06.2021 - 10.2021
- Provided expert technical support, reduced system downtime, and minimized disruptions to daily operations.
- Consistently provided timely ad hoc analysis using SQL for HR related data.
- Served as the WebAuthor and Freshdesk site administrator for HR-related content, adding/modifying employees and site content.
- Utilized data models to design and structure reports for Oracle BI reports. Monitored, maintained, and scheduled daily reports.
- Led the development of a new Freshdesk dashboard to track top ticket issues, ticket volume, and ticket trends. Provided actionable insights for leadership, and regularly presenting these findings to ensure informed decision-making.
- Applications/Processes used – SQL, Oracle Cloud, Salesforce, SSRS, EHR, WebAuthor Admin, Freshdesk Admin, Oracle BI Reports, Excel, SharePoint, Lucid Chart, ESS Reports, HCM Extracts, Kronos, Fusion, Global ID Tickets.
Business Analyst II
Centene Corporation
09.2018 - 06.2021
- Developed strong relationships with state leadership and maintained open lines of communication and resolved issues promptly. Served as the point of contact for business-related questions as the subject matter expert.
- Delivered regular reports on provider adequacy for Medicare and Medicaid programs across 67 counties in two states, identifying coverage gaps in over 40 specialties. Created gap analysis using Alteryx, SQL, and SSRS reports.
- Successfully delivered regulated quarterly Xcelys and Quest reports to the Centers for Medicare & Medicaid Services (CMS) for Medicare and Medicaid providers. Collaborated closely with CMS representatives to resolve discrepancies and provide solutions to coverage gaps identified in the gap analysis.
- Resolved all ServiceNow tickets related to provider data. Responded to the ticket creator to ensure the issues were fulfilled.
- Applications/Processes used - SQL, Alteryx, Excel, Visio, Xcelys, Quest, SSRS, SSIS, Access, Jira, Provider Data.
Business Analyst (Contract)
Transcendent Data Solutions
04.2018 - 09.2018
- Acted as the subject matter expert and primary resource for the application. Collaborated with external customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams. Managed enhancements, issues (bugs), wireframing, and mock-ups.
- Actively participated in daily agile team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping customers fully understand new systems and procedures.
- Interacted with external customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Business Analyst (Contract)
Avalon Healthcare
06.2017 - 04.2018
- Led development of real-time PowerBI reports for Claims, Denied Claims, Claim Trends, and Performance Management, enhancing executive visibility and improving response time to key business issues.
- Streamlined weekly executive reporting by collaborating closely with leadership on claim statuses and aligning with developers to resolve system issues, increasing operational efficiency.
- Produced comprehensive training documentation that accelerated employee onboarding and improved system adoption rates across teams using PowerPoint, Access, and proprietary applications.
- Enhanced cross-functional collaboration by actively participating in weekly team meetings, contributing actionable insights, resolving challenges, and supporting continuous process improvements.
- Utilized a suite of tools (PowerBI, SQL, Access, Excel, Visio) to support data analysis, reporting, and system optimization initiatives, directly impacting strategic outcomes.
Business Analyst
Spectrum
09.2005 - 06.2017
- Delivered high-impact SQL reports, SSRS dashboards, and Access reports that supported the collections department, contributing to a 10% year-over-year cost reduction through process improvements and automation.
- Generated process flowcharts and executed complex SQL queries to optimize collections workflows, boosting operational efficiency and enabling faster decision-making.
- Provided timely, data-driven insights to the VP through ad hoc analysis on disconnects, restarts, and frequent flyer reports, supporting strategic initiatives and executive planning.
- Collaborated with developers to identify and correct critical data issues, resulting in multi-million dollar savings by eliminating reporting inaccuracies and improving data integrity.
- Leveraged tools including SQL, SSRS, SSIS, Access, Excel, Visio, PowerPoint, and Lexis Nexis to drive data accuracy, streamline reporting, and support business-critical operations.
Education
Bachelor of Science - Business Management
University of South Florida
TampaVisio Process Modeling - BPMN
New Horizons
Certified Scrum Master -
Scrum Alliance
Skills
Process Improvement
Process Monitoring
Reporting and Analytics
Data Mining
Data Lineage
Enhancement Discovery
Timely issue resolution
Risk Analysis
Requirement Gathering
Documentation
Release planning
Business analysis
Product backlog management
Agile methodology
Timeline
Product Owner / Scrum Master / Senior Technical Business Analyst
United Healthcare
10.2021 - Current
HR Systems Analyst (Contract)
DHL Express
06.2021 - 10.2021
Business Analyst II
Centene Corporation
09.2018 - 06.2021
Business Analyst (Contract)
Transcendent Data Solutions
04.2018 - 09.2018
Business Analyst (Contract)
Avalon Healthcare
06.2017 - 04.2018
Business Analyst
Spectrum
09.2005 - 06.2017
Visio Process Modeling - BPMN
New Horizons
Certified Scrum Master -
Scrum Alliance
Bachelor of Science - Business Management
University of South Florida
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