Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

James Kerber

El Centro,Ca

Summary

Dynamic and goal-oriented professional with a proven track record at Lowes Home Improvement, excelling in customer service and inventory control. Recognized for enhancing customer satisfaction and fostering loyalty through effective communication and problem-solving skills. Committed to achieving results while maintaining a professional demeanor in fast-paced environments.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Full Time Sales Associate

Lowes Home Improvment
04.2017 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided information pertinent to the customers concerns and needs that applied in my department.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Service Advisor

Rogers and Rogers Chrysler Jeep and Dodge Sales
05.2015 - 02.2017
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.

REO Specialist

Jason Korth Construction LLC
10.2013 - 02.2015
  • Maintained open lines of communication between all parties involved in the REO process, fostering positive relationships among stakeholders.
  • Provided exceptional customer service to clients seeking assistance throughout the entire REO process; from initial inquiry through closing procedures.
  • Partnered with local real estate professionals to expand referral networks and increase property visibility among potential buyers.
  • Prevented unnecessary expenses by overseeing repairs made on distressed properties while adhering to strict budgets set forth by asset managers.
  • Continuously improved internal processes and procedures by staying current with industry trends and best practices, resulting in a more streamlined and effective REO management system.
  • Streamlined REO processes for faster resolution and reduced holding time, leading to increased profitability.
  • Coordinated closely with title companies to facilitate smooth closings and ensure proper documentation was in place.
  • Established efficient workflows for managing large volumes of REO properties, ensuring that tasks were completed in a timely manner while maintaining the highest level of quality control.
  • Collaborated with asset managers to develop effective strategies for property preservation, reducing repair costs.
  • Expedited property evaluations by collaborating with skilled inspectors and appraisers, ensuring accurate assessments were completed promptly.

Job Superintendent

Anderson Reconstruction LLC
03.1990 - 01.2013
  • Enhanced safety measures for the job site, conducting regular inspections and addressing potential hazards promptly.
  • Resolved conflicts among team members and subcontractors swiftly to maintain progress towards project milestones.
  • Managed project budgets and schedules, consistently delivering projects on time and within budget constraints.
  • Proactively identified potential issues in design plans or specifications early on to prevent costly rework later in the project timeline.
  • Oversaw quality control procedures, ensuring that all work met or exceeded industry standards and client expectations.
  • Directed team members in executing daily tasks, fostering a collaborative and efficient work environment.
  • Conducted thorough punch list walk throughs at the end of each phase to address any deficiencies before moving onto subsequent stages of construction.
  • Established open lines of communication between team members which led to improved collaboration across various trades involved in the projects.
  • Improved project efficiency by implementing streamlined construction processes and effective communication strategies.
  • Mentored junior staff members on best practices within the industry while promoting professional development and growth.
  • Implemented comprehensive risk management plans to mitigate potential issues and minimize project delays.
  • Adhered to all local, state, and federal regulations throughout the construction process, ensuring projects remained in compliance with relevant codes and standards.
  • Collaborated closely with architects, engineers, inspectors, permitting agencies to ensure seamless integration of design requirements into the construction process.
  • Developed strong relationships with clients, addressing concerns and providing updates throughout the construction process.
  • Achieved client satisfaction by consistently delivering high-quality workmanship while maintaining a professional demeanor and strong work ethic.
  • Optimized resource utilization by managing labor costs, material procurement, and equipment scheduling effectively.
  • Facilitated coordination between subcontractors, ensuring timely completion of tasks and optimal resource allocation.
  • Sourced suppliers and purchased necessary materials for work.
  • Established and enforced safety regulations, procedures and standards for construction and extraction workers.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Supervised training of new construction and extraction workers on safety practices and procedures.
  • Inspected equipment and tools used for safe operation.
  • Provided feedback to workers on job performance and safety procedures.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Directed projects according to schedule and quality demands.

Education

No Degree - Oceanography

Mt SAC Community College
Walnut Ca
01-1978

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Complex Problem-solving
  • Meeting deadlines
  • Professional demeanor
  • Retail store operations
  • Inventory tracking
  • Inventory control
  • Policy and procedure adherence

Accomplishments

  • Project Development - Collaborated with team of 3 in the development of creating cabinets to secure products.
  • Brought in hundreds of new customers.
  • Achieved an award from State Farm Insurance Corp effectively helping with all the claims we handled for them..
  • Supervised team of 17 staff members.
  • In the past I managed 4 auto parts stores that were in the red when I took over and made them successful.
  • I also managed 3 wholesale construction supply stores in the 80s.

Certification

IICRC WRT Specialist Certification

ASE Certification, Mechanics

GM ASEP Certification



Languages

Spanish
Limited Working
English
Full Professional

Timeline

Full Time Sales Associate

Lowes Home Improvment
04.2017 - 07.2024

Service Advisor

Rogers and Rogers Chrysler Jeep and Dodge Sales
05.2015 - 02.2017

REO Specialist

Jason Korth Construction LLC
10.2013 - 02.2015

Job Superintendent

Anderson Reconstruction LLC
03.1990 - 01.2013

No Degree - Oceanography

Mt SAC Community College

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