James Kern
Lake Orion
Summary
I possess a strong work ethic with a client facing focus to deliver results in an efficient and effective matter where I have held various positions in the retail environment which include Fortune 500 Companies, Publix and Dick’s Sporting Goods, as well as Vineyard Vines. My college education started in Tallahassee, Florida and transitioned to Manchester, New Hampshire during the COVID pandemic. I have a fundamental understanding of information security standards, frameworks, and best practices and I am highly motivated and attracted to challenging opportunities. Developed investigative skills in high-stakes environment, keen on transitioning into new field. Specializing in research, data analysis, and problem-solving, able to adapt to various roles. Committed to leveraging these skills to deliver insightful and impactful results in any industry.
Overview
2
2
years of professional experience
Work History
Fraud Prevention Investigator
Comerica Bank
05.2025 - Current
- Managed end-to-end fraud investigations, serving as the primary point of contact for customers reporting unauthorized account activity, identity theft, and elder abuse.
- Conducted comprehensive fraud analysis to determine the origin, method, and scope of fraudulent activity; assigned financial losses to the appropriate business unit or fraud account.
- Handled fraud-in-progress calls from banking centers, executing real-time fraud prevention strategies to minimize financial loss.
- Collected and analyzed supporting documentation, validated transaction legitimacy, and executed recovery efforts as part of the case resolution process.
- Maintained detailed, compliant case narratives and investigative documentation using internal systems and fraud-specific software.
- Built collaborative relationships with internal departments to streamline fraud investigations and improve customer resolution timelines.
- Demonstrated strong decision-making and time management skills in a high-pressure, multitasking environment.
- Assisted in training and mentoring by performing less-complex investigations under the supervision of senior team members.
Professional Investigator
ASG Investigations
11.2024 - 03.2025
- Learn and execute our proprietary investigative methods and techniques
- Criminal and Civil Court Record Searches
- Data mining from proprietary and open-source channels
- Efficient maneuvering and collection of Open-Source Data
Corporate Security Intern
Comerica Bank
05.2024 - 08.2024
- Proactively work with one or more teams to support information security controls that mitigate cyber risks.
- Support application security initiatives and remediation activities which includes an analysis of existing cyber risks.
- Identify and recommend enhancements to existing processes/procedures.
- Develop strong working relationships with all levels of colleagues including senior managers.
- Present rotation highlights to leaders across Technology and Cybersecurity at the end of the program.
Crew Lead / Manager
Vineyard Vines
01.2023 - 01.2024
- Own strong time management skills to complete daily responsibilities which include sales, displays and inventory.
- Possess strong interpersonal skills while interacting with customers.
- Reconciled sales to receipts at end of shift.
- Exhibited leadership during stressful situations and team building during downtime.
Education
Bachelor of Science - Criminal Justice, Cybercrime
Southern New
11.2023
Skills
- Retail Business
- Customer Service
- Multi-tasking
- Time Management
- Detailed report writing
- Interview techniques
Accomplishments
Recipient of the National Society of Leadership & Success at Southern NH
Hobbies and Interests
Golf, Basketball
Timeline
Fraud Prevention Investigator
Comerica Bank
05.2025 - Current
Professional Investigator
ASG Investigations
11.2024 - 03.2025
Corporate Security Intern
Comerica Bank
05.2024 - 08.2024
Crew Lead / Manager
Vineyard Vines
01.2023 - 01.2024
Bachelor of Science - Criminal Justice, Cybercrime
Southern New
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