James Kesner
Operations Manager
Lincoln,NE
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the ecommerce marketplace. Veteran team leader with top-level skills in sales and inventory management. Likeable personality and customer-focused background coupled with expertise in analyzing Key Performance Indicators. Ready to tackle new challenges and build success with exciting organization.
Overview
33
33
years of professional experience
Work History
Store Operations Manager
Walgreens
Lincoln, NE
06.1994 - Current
- Began store manager career in Lincoln in June 1994, and have since managed 7 Lincoln locations, including low income urban locations, 24 hour high volume locations, and managing store staffs of up to 50 employees.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on driving results.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Maintained proper product levels and inventory controls for store merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Analyzed and interpreted store trends with KPIs to facilitate planning.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Received national certification as a pharmacy technician in March of 1999, and became a certified immunizer to assist with Covid -19 vaccinations in January of 2021.
Executive Assistant Manager
Walgreens
Topeka, KS
09.1991 - 06.1994
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Walgreens
Topeka, KS
07.1988 - 09.1991
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Goals and performance
Mathematical aptitude
Order management
Strategic thinker
Sales expertise
Team Building
Training and mentoring
Customer-oriented
Maximizing profitability
Timeline
Store Operations Manager
Walgreens
06.1994 - Current
Executive Assistant Manager
Walgreens
09.1991 - 06.1994
Assistant Manager
Walgreens
07.1988 - 09.1991