James Keyes
Fort Worth
Summary
Consulting-focused professional with 10+ years of experience supporting complex, regulated environments and translating business and operational requirements into compliant, scalable process solutions. Proven ability to collaborate with engineering, quality, and customer stakeholders to support functional implementation, packaged application environments (SAP, Oracle, Salesforce, MES), and continuous improvement initiatives. Experienced applying IBM Design Thinking concepts to define As-Is / To-Be workflows, resolve process gaps, and deliver measurable business value. Willing to travel up to 100%.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Painter / Manufacturing Support & Process Implementation Lead
Greenpoint Technologies
07.2024 - 11.2024
- Supported client-facing aircraft completion programs, acting as a functional liaison between engineering, quality, and executive stakeholders.
- Assisted in the implementation and support of standardized production processes, aligning engineering requirements with operational execution.
- Translated business and design requirements into documented workflows and technical task sequences, supporting MES data capture and reporting.
- Facilitated daily production meetings and supported stakeholder discussions to resolve scope, quality, and schedule conflicts. Applied Design Thinking principles to identify process gaps, define As-Is / To-Be workflows, and implement corrective actions that improved first-pass quality.
- Contributed to strategic expansion initiatives supporting new service offerings, improving operational scalability and client delivery performance.
F-35 Painter - Finish A / Process Improvement & Functional Support
Lockheed Martin Aeronautics
03.2014 - 03.2023
- Supported one of the world's largest defense programs by executing and improving LO coating processes in a highly regulated environment.
- Collaborated with engineering, quality, MRB, and program stakeholders to translate technical requirements into executable production processes. Assisted with functional implementation support for enterprise systems including SAP, Oracle, and MES, ensuring accurate documentation and traceability.
- Participated in Lean and continuous improvement initiatives, analyzing production data to reduce waste, improve takt time, and mitigate risk.
- Maintained zero-defect performance across five consecutive audits, directly supporting client retention and contractual compliance.
- Selected for pilot programs focused on fastener validation and seam sealing, supporting standardized process rollout across teams.
- Key Consulting-Relevant Outcomes
- Zero audit findings across internal and external customer reviews
- Measurable waste reduction through data-driven process redesign
- Recognized for cross-functional collaboration and problem ownership Painter / Process Standardization Support
Support
Service King Collision Repair Centers
06.2010 - 02.2013
- Supported high-volume operations by executing standardized workflows aligned to OEM requirements.
- Improved quality consistency by documenting and implementing pre-paint and masking standards.
- Balanced multiple concurrent tasks while meeting aggressive deadlines in a fast-paced environment.
Education
Bachelor of Business Administration -
Southern New Hampshire University
Associate of Business Administration - undefined
Southern New Hampshire University
Technical & Professional Training - Collision Repair & Refinish Capstone, Toyota Collision Repair & Refinish Technology Systems, DuPont Performance Coatings Program
Universal Technical Institute
Skills
- Packaged Application Support (SAP, Oracle, Salesforce - end-user & process interaction)
- Business Architecture & Functional Implementation
- Business Requirements → Technical Translation
- As-Is / To-Be Process Mapping
- IBM Design Thinking & Problem Framing
- Stakeholder Interviews, Workshops & Facilitation Support
- Quantitative Analysis & Metrics-Driven Recommendations
- Project Coordination & Multi-Task Management
- Lean Manufacturing & Continuous Improvement
- Audit Readiness, Risk Mitigation & Compliance (AS9100, DCMA)
Certification
- Six Sigma Green Belt
- Active Security Clearance
- AI Certified
- Low Observable (LO) Coatings
- OSHA & PPE Safety Compliance
Timeline
Lead Painter / Manufacturing Support & Process Implementation Lead
Greenpoint Technologies
07.2024 - 11.2024
F-35 Painter - Finish A / Process Improvement & Functional Support
Lockheed Martin Aeronautics
03.2014 - 03.2023
Support
Service King Collision Repair Centers
06.2010 - 02.2013
Associate of Business Administration - undefined
Southern New Hampshire University
Technical & Professional Training - Collision Repair & Refinish Capstone, Toyota Collision Repair & Refinish Technology Systems, DuPont Performance Coatings Program
Universal Technical Institute
Bachelor of Business Administration -
Southern New Hampshire University
TOOLS, SYSTEMS & METHODOLOGIES
- SAP | Oracle | Salesforce | Manufacturing
- Execution Systems (MES)
- MS Project | Microsoft Office Suite
- Blueprint Interpretation | Data & Metrics
- Analysis
- Precision Measurement & Calibration Tools
ADDITIONAL INFORMATION
- Willing and able to travel up to 100%
- Thrive in fast-changing, technology-driven environments
- Strong adaptability, growth mindset, and commitment to continuous learning