James Kilgore
Hattiesburg,MS
Summary
Driven Assistant Manager with a proven track record at 5-Minute Express, under Jason Boone, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in money handling and staff training, adept at fostering team motivation and improving service quality. Demonstrated ability to exceed performance goals by leveraging product knowledge and customer relations expertise.
Overview
6
6
years of professional experience
Work History
Assistant Manager
5-Minute Express, Jason Boone
2021.12 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Kennel Technician
Animal Medical Center, Jim Wood
2018.09 - 2020.09
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Education
Associate of Arts - Accounting
Pearl River Community College
Poplarville, MS05.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
Hobbies in free time.
I am very family oriented, so spending time with them is one of my favorite things to do. Friends and Family are a very important aspect of my life.
Timeline
Assistant Manager
5-Minute Express, Jason Boone
2021.12 - Current
Kennel Technician
Animal Medical Center, Jim Wood
2018.09 - 2020.09
Associate of Arts - Accounting
Pearl River Community College
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