James Kipper

• Enhanced client recovery by developing and implementing individualized peer support plans.
• Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
• Increased client engagement with treatment programs by facilitating group sessions and workshops.
• Improved the overall recovery process for clients by advocating for their needs within the treatment team.
• Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
• Conducted regular check-ins with clients, monitoring progress and addressing any barriers to recovery.
• Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each client''s unique needs.
• Connected clients with community resources and services, fostering a strong support network for sustained recovery.
• Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
• Empowered clients by teaching effective communication skills, self-advocacy techniques, and coping strategies.

• Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
• Streamlined appointment scheduling for improved efficiency and increased client retention.
• Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
• Assisted team members in resolving complex client issues, promoting a collaborative work environment.
• Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.

During this time I provided 24 hour in-home care for my elderly mother who was suffering with Bipolar Manic Depressive disorder. I Provided compassionate care to my mother, assisting with daily tasks such as meal preparation and personal grooming. I ran errands for her, did shopping, and picked up other necessities. I determined specific needs and provided the most appropriate level of services for her well-being. I scheduled and accompanied her to medical appointments.

• Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.