Hi, I’m
James Kirwen
Logistics
Toledo,United States
Summary
Experienced Sales Representative with 17+ years of experience. Skilled in Lean Six Sigma methodologies and CRM tools to enhance operational efficiency and cultivate customer relationships. Proven track record in leading teams through transformative changes, optimizing inventory management, and leveraging data analytics for strategic decision-making. Forward-thinking and committed to driving innovation and continuous improvement in future roles.
Overview
18
years of professional experience
1
Certification
Work History
Nagle Logistics
Sales/Account Manager
06.2024 - Current
Job overview
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
- Improved pricing strategies by analyzing market trends and competitor pricing data.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Developed strong analytical and financial skills, which helped to anticipate market and company needs.
- Collaborated with cross-functional teams to develop comprehensive market intelligence for informed decisionmaking.
- Carefully monitored market trends to ascertain best pricing for company's products.
- Enhanced company''s profit margins by identifying opportunities for price optimization and strategic discounts.
- Conducted regular price reviews, maintaining up-to-date knowledge of industry trends and competitor activities
- Built client relationships by acting as liaison between customer service and sales teams.
Hub Group
Market Pricing Analyst
02.2023 - 06.2024
Job overview
- Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
- Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
- Improved pricing strategies by analyzing market trends and competitor pricing data.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Developed strong analytical and financial skills, which helped to anticipate market and company needs.
- Collaborated with cross-functional teams to develop comprehensive market intelligence for informed decisionmaking.
- Carefully monitored market trends to ascertain best pricing for company's products.
- Enhanced company''s profit margins by identifying opportunities for price optimization and strategic discounts.
- Conducted regular price reviews, maintaining up-to-date knowledge of industry trends and competitor activities.
- Managed a portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and contractual agreements.
Walgreens Distribution Center
Supply Chain Sales
09.2016 - 02.2023
Job overview
- Traveled to Texas to learn entire new system
- When I returned I effectively trained a team of twenty, and overlooked this project that trained the entire Distribution Center
- Which consists of three hundred people
- Developed Collaborated with cross-functional teams to develop and implement innovative safety and Lean Six Sigma initiatives, driving continuous improvement and fostering a culture of excellence within distribution center operations
- Utilized data analysis techniques to identify operational inefficiencies and optimize the flow of products within the distribution center, increasing throughout and reducing lead times
- Facilitate regular Gemba walks with team members to observe work processes, identify opportunities for improvement, and empower employees to suggest and implement Lean and safety enhancements in real-time
- Leading and facilitating Gemba walks to observe and evaluate safety and Lean practices on the distribution center floor, actively engaging with frontline workers to gather insights and feedback for Lead the development and implementation of a comprehensive safety and Lean culture assessment program, leveraging employee feedback and data insights to continuously evaluate the effectiveness of current initiatives and identify areas for enhancement
- Implement a supplier performance measurement system to evaluate the effectiveness and efficiency of key suppliers, identifying opportunities for collaboration and improvement to drive cost savings and enhance overall supply chain performance at Walgreens Distribution Center
- Develop and execute a strategic partnership program with key suppliers and customers to drive mutual growth and market expansion opportunities for Walgreens Distribution Center in the competitive supply chain sales market
- Identify market trends and opportunities in the supply chain sales industry to develop strategic partnerships and enhance market positioning for Walgreens Distribution Center
- Collaborate with key stakeholders to assess market dynamics, competitor strategies, and customer preferences, enabling targeted marketing efforts and customized solutions to drive sales growth and profitability
- Identify and develop new sales opportunities within the supply chain industry to drive revenue growth and enhance market presence for Walgreens Distribution Center
- Analyze and optimize transportation routes for inbound and outbound logistics to ensure timely and cost-effective delivery of products for Walgreens Distribution Center in the competitive supply chain sales market
Impact Fulfillment Center
Inside Sales representative
06.2014 - 09.2016
Job overview
- Develop and implement innovative strategies to optimize warehouse layout and inventory management, ensuring efficient use of space and resources at Impact Fulfillment Center
- Implement advanced data analytics tools and techniques to optimize route planning and fleet management, reducing costs and increasing efficiency for Impact Fulfillment Center
- Leverage customer data and insights to identify upselling and cross-selling opportunities, driving revenue growth and enhancing customer relationships at Impact Fulfillment Center
- Utilize social media platforms to generate leads and build relationships with potential customers, increasing sales opportunities and revenue for Impact Fulfillment Center
- Collaborate with the marketing team to develop personalized and targeted marketing campaigns that align with the sales strategies, increasing brand awareness and customer engagement for Impact Fulfillment Center
- Engage in continuous learning and professional development to stay current on industry trends, sales techniques, and product knowledge, ensuring a competitive edge and superior customer service delivery for Impact Fulfillment Center
Walmart
Manager/ Inside sales representative
11.2012 - 08.2015
Job overview
- I led the back stock room through multiple changes, and created a new system
- Which is still in effect to this day
- As a result I was promoted to a floor manager where I thrived as a leader, over saw all operations, and excelled in sales in all of my departments
- Complied at all times with SOX, USDA, FDA, DOT and U.S
- Customs guidelines and regulations
- Implemented strategic shipping policies to achieve long and short-term sales targets
- Operated PC and RF-based computer systems with a high level of accuracy
- Tracked time spent on assignments each day for productivity reporting
- Reported all equipment failures and malfunctions to superior
- Adhered to all requirements and regulations for interstate HAZMAT carriers
- Forecasted manpower requirements based on daily workload and company targets
- Built a motivated warehouse team of 20 well-trained staff
- Implementing innovative employee engagement strategies to boost team morale and productivity, fostering a culture of collaboration and continuous improvement at all levels within the organization
- Develop and implement employee engagement initiatives to boost team morale and productivity, ultimately leading to improved operational efficiency and customer satisfaction at Walmart
- Developing and implementing safety protocols and training programs to ensure compliance with industry regulations and standards, creating a secure and efficient work environment for all warehouse staff at Walmart
- Creating and implementing a comprehensive training program to develop employees' skills and competencies, promoting career growth and succession planning within the organization to ensure continuous talent pipeline for future leadership roles at Walmart
- Analyzing sales data and market trends to identify opportunities for growth, developing strategies to capitalize on market trends and drive sales performance at Walmart
- Leveraging data analytics tools and techniques to analyze sales trends, customer preferences, and competitive landscape, providing valuable insights to guide strategic decision-making and optimize sales performance at Walmart
- Enhancing customer experience by implementing personalized sales strategies and offering tailored product recommendations to drive customer loyalty and satisfaction at Walmart
Maumee Bay Turf
Sales representative
03.2010 - 11.2012
Job overview
- Ran numerous type of machinery such as a bulldozer, dumptruck, excavator, & a kubota
- Loaded products weighing up to 200,000 pounds onto trailers for delivery
- Built retaining walls and graded stone
- Develop and implement innovative turf maintenance programs to improve the playing surface quality and durability for professional sports teams, ensuring optimal performance and safety for athletes
- Implement innovative field maintenance techniques to enhance turf durability and performance, ultimately ensuring top-notch playing conditions for professional sports teams
- Provide hands-on training and guidance to team members on operating and maintaining heavy machinery effectively and safely, ensuring the seamless execution of turf maintenance projects and meeting project deadlines
- Collaborate with turf suppliers and researchers to stay updated on the latest advancements and best practices in turf management, ensuring that the playing surfaces meet the highest standards of quality and performance for professional sports teams
- Drive continuous improvement initiatives to optimize turf maintenance processes and equipment utilization, increasing efficiency and reducing operational costs for Maumee Bay Turf
- Collaborate with sports team management to understand their specific turf maintenance needs and customize solutions that align with their performance goals and budget constraints, enhancing the overall playing experience for athletes and fans alike
- Identify new business opportunities and develop strategic partnerships with professional sports teams, sports complexes, and event organizers to expand Maumee Bay Turf's market presence and increase sales revenue
SFC Graphics
Inventory Coordinator
09.2009 - 05.2011
Job overview
- Attached identifying tags to containers
- Ran forklift to complete different tasks
- Recorded numbers of units handled and moved using daily production sheets and work tickets
- Loaded and unloaded ship cargo
- Operated PC and RF-based computer systems with a high level of accuracy
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Verified computations against physical count of stock
- Tracked time spent on assignments each day for productivity reporting
- Implement a new inventory management system to optimize stock tracking and streamline operations, improving overall efficiency and accuracy in inventory coordination
- Implement inventory control measures to minimize stock wastage and ensure optimal inventory levels, reducing costs and maximizing efficiency for SFC Graphics
Malcom Meats
Forklift Operator/Line Operator
01.2007 - 09.2010
Job overview
- Divided cargo received by account number and intended location
- Trained staff on material handling processes to reduce shipping times
- Forklift operator
- Attached identifying tags to containers
- Recorded numbers of units handled and moved using daily production sheets and work tickets
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Collaborate with the quality control team to ensure that all products are handled and stored according to food safety standards at Malcom Meats, maintaining the highest level of product quality and compliance with industry regulations
- Collaborate with the packaging and shipping team to optimize the loading and unloading process, ensuring timely deliveries and minimizing shipping errors for Malcom Meats
- By coordinating effectively with the team, you can enhance efficiency and accuracy in the shipment process, contributing to customer satisfaction and operational success
Education
Clay High School
High School from Architecture, History, & Electronics
01.2007
Skills
- Inside/Outside sales
- Account Manager
- Leadership
- Customer relationship management (CRM)
- Exceptional Customer Service
- Marketing
- Deadline-Driven
- Quality Assurance
- Hard Working and Self-Motivated
- Inventory Management
- Shipping and Receiving
- Adapt to Diverse Groups
- Able to Persuade Others Effectively
- Excellent People Skills
- Problem-Solving Skills
- Critical Thinking
- Team Building
- Lean Six Sigma
- Sales Analysis
- Management
- Supply Chain Management
- Strategic Planning
- Experienced
- Expert
- Skillful
- Strategic planning
- Goal oriented
- Relationship building and management
- Networking skills
- Documentation and reporting
- Upselling
- Contract negotiation
- Operations
- Revenue growth
- Overcoming objections
- Cold calling skills
- Data analytics
- Performance tracking
- Schedule management
- Employee mentoring
- Lead prospecting
Certification
Green Belt in Lean/Six Sigma
- What do Green Belts do?
- Analyze problems: Use data to identify the root cause of a problem
- Improve processes: Apply LSS tools to improve operations and increase productivity
- Lead projects: Participate in or lead project teams to solve business challenges
- Collect data: Gather data to analyze and improve processes
- Implement changes: Put solutions into place to improve processes
Additional Information
Working my way up the ladder
My education is my work experience. Each job I've had I have started from the bottom and worked my way up. Through my outstanding work ethic & ability to adapt. I'm eager to learn anything I can to master my current role, and ascend to new heights.
Timeline
Sales/Account Manager
Nagle Logistics
06.2024 - Current
Market Pricing Analyst
Hub Group
02.2023 - 06.2024
Supply Chain Sales
Walgreens Distribution Center
09.2016 - 02.2023
Inside Sales representative
Impact Fulfillment Center
06.2014 - 09.2016
Manager/ Inside sales representative
Walmart
11.2012 - 08.2015
Sales representative
Maumee Bay Turf
03.2010 - 11.2012
Inventory Coordinator
SFC Graphics
09.2009 - 05.2011
Forklift Operator/Line Operator
Malcom Meats
01.2007 - 09.2010
Clay High School
High School from Architecture, History, & Electronics
Green Belt in Lean/Six Sigma
- What do Green Belts do?
- Analyze problems: Use data to identify the root cause of a problem
- Improve processes: Apply LSS tools to improve operations and increase productivity
- Lead projects: Participate in or lead project teams to solve business challenges
- Collect data: Gather data to analyze and improve processes
- Implement changes: Put solutions into place to improve processes
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