James Kissinger
Ivanhoe
Summary
With over 6 years at Kissinger Car Care LLC, I excel in engine repair, customer relationship management, showcasing my problem-solving skills and commitment to excellence. My leadership role as a Shop Owner/Operations Manager led to significant improvements in service quality and operational efficiency, enhancing customer satisfaction and safety standards.
Overview
11
11
years of professional experience
Work History
Automotive Technician
Kissinger Car Care LLC
08.2018 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed safety and emissions inspections.
Shop Owner/Operations Manager
Kissinger Car Care LLC
08.2018 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Coached, counseled and disciplined employees.
- Trained and motivated employees to perform daily business functions.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Tore down, repaired and rebuilt faulty engine assemblies, suspension systems, and drivelines of different makes and models.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Championed safety protocols to maintain a secure working environment.
Ranch Hand
Riemer Farms
05.2014 - 05.2018
- Herded livestock using horses or ranch ATVs.
- Repaired farm equipment such as tractors, combines, and implements.
- Performed repairs and preventive maintenance on equipment and property.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Assisted laborers by loading and unloading heavy machinery and equipment.
Education
Automotive Engineering
Kiamichi Technology Center
Durant, OK05-2018
High School Diploma -
Sam Rayburn ISD
Ivanhoe, TX05-2017
References Upon Request
Skills
- Safety awareness
- Problem-solving
- Engine repair
- Preventive Maintenance
- Troubleshooting skills
- Cummins, Caterpiller, Duramax, Powerstroke Engine Repairs
- Fluid exchanges
- Inspecting vehicles
- Steering systems
- Hand and power tools
- Strong work ethic
- Attention to detail
- Fuel systems
- Exhaust systems
- Team collaboration
- Installing equipment
- Electrical failure repairs
- Engine rebuilds
- Heating and air conditioning
- Drivetrain repair
- Estimating work
- Work Planning and Prioritization
- Operating air compressors
- Welding and fabrication
- Managing parts
- Purchasing parts and inventory
- Issue resolution
- Job scheduling
- Parts replacement
- Customer relationship management (CRM)
- Multitasking and organization
Timeline
Automotive Technician
Kissinger Car Care LLC
08.2018 - Current
Shop Owner/Operations Manager
Kissinger Car Care LLC
08.2018 - Current
Ranch Hand
Riemer Farms
05.2014 - 05.2018
Automotive Engineering
Kiamichi Technology Center
High School Diploma -
Sam Rayburn ISD
References Upon Request
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