Summary
Overview
Work History
Education
Skills
Timeline
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James Kitonga

Partner Manager
Nairobi

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Partner Manager

Safaricom Public Limited
Nairobi
05.2022 - Current
  • Define and execute relevant strategies to scan and identify partners guided by overall tribe mission and product category roadmaps.
  • Actively negotiate commercial models with potential partners to maximize Tribe value and return on investment.
  • Track, analyze and forecast business growth from existing partnerships as well as identify further areas of opportunity for growth in line with Tribes OKRs.
  • Ensure partner compliance with partner agreements and constantly reviews performance of all partners with constant feedback to all stakeholders for areas of improvement in accordance to contract agreements.
  • Manage potential partner conflict with other stakeholders by fostering excellent communication internally and externally, and through strict adherence to partner rules and engagement.
  • Manage partner portfolio to advice for review of contracts, termination of contracts, and extension of contracts.
  • Collaborate with various product owners to understand roadmap and category strategies to proactively provide options of partnerships to ease go to market and proposition build.
  • Justify onboarding of strategic partners for key propositions build demonstrating value and potential of partnership in conjunction with commercial management and other relevant stakeholders.

Bids & Partner Manager

MTN
Nairobi
06.2016 - 04.2022
  • Gather intelligence about upcoming procurement for which MTN might be well suited to compete; develop opportunity-specific competitive intelligence analysis, along with relative strengths and weaknesses of competitors; maintain and update opportunities pipeline and proposals tracker; Drive “bid no bid” process .
  • Identify new strategic partnerships that present significant opportunities for MTN and the ICT industry in the region.
  • Led overall proposal plan and bid management for a KES 18B project
    surveillance Safaricom/government project.
  • Summarized and presented detailed proposal information in internal management reviews and customer fact-finding meetings.
  • Worked collaboratively with departments to increase success with bid opportunities and supported internal initiatives to improve value proposition.
  • Responsible for national and international responses in a broad spectrum of voice, data, Disaster recovery, security, internet, and cloud solutions .
  • Manage large team efforts from Engineers, Solution consultants, Partners and Solution Architects. Create work plans and align resources to complete the work of drafting high-quality proposals on time, ensuring end-to-end co-ordination and delivery of proposals.
  • Strategize around partner management and build sales through partners/referrals.
  • Review requests for proposals (RFPs); develop proposal plans, outlines and schedules; prepare questions for the potential clients, monitor the efforts of team partners: account managers, sales engineers, solution consultants, legal, costing and subcontractors.
  • Review proposal drafts and final versions to RFP's with a focus on accuracy, staffing, quality and effective design and layout.
  • Strategize, understand and capitalize for partner to play in market space.
  • Ensure partners comply with contract terms

Bids Executive

Safaricom Public Limited
Nairobi
08.2011 - 05.2016
  • Located bottlenecks to streamline existing processes.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Conducted business forecasts to identify recent developments.
  • Prepared annual data to determine metrics for operational performance.
  • Maintained contact and relationships with key clients and government bodies to ensure inclusion on preferred supplier and tender lists .
  • Coordinate the bid process from inception to contract award • Drive “bid no bid” process .
  • Create pre-tender bid plans, formulate win themes, co-ordinate bid team meetings and delegate responsibility to internal stakeholders and external consultants.
  • Undertake bid writer role to formulate bespoke copy for complex bids and marketing literature.
  • Review bids to ensure compliance with RFT/ITT deliverables, pricing and formulated win themes / added value • Track and manage submitted tender opportunities and initiate follow up process.
  • Manage post tender clarification process in conjunction with commercial and finance departments, and senior management
  • Facilitate post tender client feedback and “lessons learnt” process.
  • Drive and champion continuous improvement throughout the bid lifecycle

Education

MBA - Management Information Systems

University of Nairobi
Nairobi
01.2012 - 12.2014

Bachelor of Science - Business Information Technology

St Paul's University
Nairobi
01.2009 - 10.2011

Diploma in Information Communication Technology - Information Communication Technology Management

Institute of Advanced Technology
Nairobi
09.2007 - 12.2008

Skills

  • Partner/Vendor Management
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Timeline

Partner Manager

Safaricom Public Limited
05.2022 - Current

Bids & Partner Manager

MTN
06.2016 - 04.2022

MBA - Management Information Systems

University of Nairobi
01.2012 - 12.2014

Bids Executive

Safaricom Public Limited
08.2011 - 05.2016

Bachelor of Science - Business Information Technology

St Paul's University
01.2009 - 10.2011

Diploma in Information Communication Technology - Information Communication Technology Management

Institute of Advanced Technology
09.2007 - 12.2008

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James KitongaPartner Manager