James Klaty
Xenia,OH
Summary
Recent graduate with foundational knowledge in MEDICAL CODING AND BILLING and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
MAIL CARRIER/Customer Service Representative
United States Postal Service, USPS
08.1994 - Current
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
- Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
- Fostered positive relationships with community members, serving as reliable point of contact for postal inquiries.
- Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
PRE 1994 EMPLOYMENT
Consisted of Various Contruction Trade Companies
- Provided valuable input during planning stages based on hands-on experience from previous projects, ensuring optimal design and material selections.
- Maintained a high level of craftsmanship throughout all projects, adhering closely to blueprints and architectural guidelines.
- Improved overall project quality by conducting regular inspections, identifying issues, and suggesting corrective actions.
- Streamlined workflow processes, organizing tools, equipment, and materials for easy access on site daily basis.
- Provided valuable input during planning stages based on hands-on experience from previous projects, ensuring optimal design and material selections.
- Maintained a high level of craftsmanship throughout all projects, adhering closely to blueprints and architectural guidelines.
- Helped complete skilled work by coordinating needed supplies and equipment based on specific job requirements.
- Optimized project timeline by assisting in the scheduling and coordination of subcontractors as needed for large-scale jobs.
Education
Graduate Certificate - MEDICAL CODING AND BILLING
SINCLAIR
Dayton, OH12-2024
Skills
- Experienced with Microsoft Office
- Data Entry Experience
- Professional and Courteous Communication Skills
- Complaint Resolutions
Accomplishments
Proficient in Microsoft Office Applications
Certification
Certified Professional Coder-Apprentice
Timeline
MAIL CARRIER/Customer Service Representative
United States Postal Service, USPS
08.1994 - Current
PRE 1994 EMPLOYMENT
Consisted of Various Contruction Trade Companies
Certified Professional Coder-Apprentice
Graduate Certificate - MEDICAL CODING AND BILLING
SINCLAIR
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