James Knight
Chicago,IL
Summary
Accomplished security professional with extensive experience in crisis management and emergency response, demonstrated during tenure at Centurion Security Group. Skilled in CCTV surveillance and conflict de-escalation, consistently enhancing safety and reducing incidents by over 30%. Proven track record in implementing effective theft prevention training and delivering superior customer service. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
18
18
years of professional experience
Work History
Security Officer
Club Escape
06.2006 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Unarmed Security Officer
Metro One Loss Prevention Services Group
12.2023 - 07.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Unarmed/Armed Security Officer
Palamerican Security
02.2022 - 11.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
Armed Security Officer (lead)
Centurion Security Group
11.2022 - 02.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Wrote hourly reports detailing visitors, incidents, and resolutions.
- Facilitated secure working environment, conducting regular checks of security equipment and infrastructure.
Unarmed/Armed Security Officer
SEI
08.2019 - 11.2022
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Enhanced security and safety by conducting regular patrols around facility perimeter.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Education
High School Diploma -
Dunbar Vocational High School
Chicago, IL06.1989
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Detail Oriented
- Superior customer service
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Threat Assessment
- Crime Prevention
- Crisis Management
- Theft prevention training
- Visitor tracking
- Patrol operations
- Access Control
Timeline
Unarmed Security Officer
Metro One Loss Prevention Services Group
12.2023 - 07.2024
Armed Security Officer (lead)
Centurion Security Group
11.2022 - 02.2023
Unarmed/Armed Security Officer
Palamerican Security
02.2022 - 11.2023
Unarmed/Armed Security Officer
SEI
08.2019 - 11.2022
Security Officer
Club Escape
06.2006 - Current
High School Diploma -
Dunbar Vocational High School