James Kniss
North Charleston,SC
Summary
Dynamic professional with extensive experience in machine operation and management knowledge, notably at Bosch. Proven track record in enhancing customer satisfaction and optimizing workflows. Skilled in utilizing hand tools and fostering teamwork, contributing to significant improvements in efficiency and service quality. Committed to excellence and continuous professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Wash Technician
Bosch
North Charleston, SC
03.2023 - Current
- Operated washing machines and equipment to clean various materials efficiently.
- Adhered to safety protocols while handling cleaning chemicals and machinery.
- Maintained cleanliness of work areas by organizing tools and supplies effectively.
- Assisted in quality control by inspecting cleaned items for defects or residues.
- Learned operation of advanced washing techniques through hands-on training sessions.
- Collaborated with team members to improve workflow and reduce downtime.
- Adapted quickly to new tasks and procedures during training period.
- Demonstrated reliability by consistently meeting daily cleaning schedules and expectations.
- Demonstrated versatility in handling various types of vehicles, from compact cars to large trucks or SUVs.
- Contributed to team success by assisting with training of new technicians, sharing best practices, and collaborating effectively.
- Enhanced vehicle cleanliness by performing thorough washing and detailing tasks.
- Kept up to date with industry trends, new cleaning techniques, and products to ensure cutting-edge service offerings.
- Participated in ongoing professional development opportunities like workshops/training sessions designed to enhance technical skills or further develop relevant soft skills such as customer service excellence or effective teamwork.
- Improved overall efficiency by regularly maintaining equipment, identifying issues early on, and resolving them promptly to avoid downtime or delays in service delivery.
- Supported environmental initiatives by utilizing eco-friendly cleaning products and water-saving techniques during the wash process.
- Assisted management in monitoring monthly performance metrics, identifying areas for improvement, and implementing targeted strategies aimed at increasing overall efficiency levels.
- Maintained a safe work environment by adhering to safety protocols and company guidelines.
- Performed pre-wash inspections to identify potential issues or customer preferences before initiating the cleaning process.
- Established rapport with customers through friendly interactions, addressing concerns promptly, and ensuring complete satisfaction with service results.
- Increased customer satisfaction by providing timely and efficient wash services.
- Collaborated with colleagues on larger projects requiring teamwork such as fleet washing assignments or full-service detailing packages for luxury vehicles or special events like car showspromotions.
- Reinforced company reputation for excellence through consistently high quality workmanship that exceeded customer expectations on each visit.
- Streamlined the wash process with effective use of equipment and cleaning products.
- Assisted management in inventory control, ordering supplies as needed while minimizing waste and costs.
- Maximized productivity by maintaining clean and organized workstations, ensuring efficient workflow for all team members.
Cnc Machine Operator
ISPB Technologies
02.2020 - 03.2023
- Operated CNC machinery to produce precision components according to technical specifications.
- Monitored machine performance, making adjustments to ensure optimal efficiency and quality.
- Conducted routine maintenance on CNC equipment, minimizing downtime and enhancing productivity.
- Interpreted blueprints and technical drawings to determine machining processes and requirements.
- Collaborated with team members to troubleshoot production issues, implementing effective solutions rapidly.
- Ensured compliance with safety protocols and industry standards throughout operation processes.
- Maintained accurate production records, contributing to process documentation and reporting accuracy.
- Assisted in training new operators on equipment use and safety procedures, fostering skill development within the team.
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
Press Operator
Specialty Printing LLC
East Windsor, CT
02.2016 - 02.2020
- Operated printing presses, ensuring consistent quality and adherence to specifications.
- Set up machinery for various print jobs, optimizing efficiency and reducing downtime.
- Monitored production processes, identifying and resolving issues promptly to maintain workflow.
- Assisted in training new operators on equipment handling and safety protocols.
- Performed routine maintenance on printing equipment to ensure optimal performance.
- Collaborated with team members to streamline operations and improve overall productivity.
- Implemented quality control measures, enhancing final product standards and customer satisfaction.
- Documented production data accurately, contributing to inventory management and reporting processes.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
FOH Manager
Vito’s Restaurant
Hartford, CT
03.2014 - 01.2016
- Oversaw daily front-of-house operations to ensure exceptional customer service and satisfaction.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Trained and mentored new team members on operational procedures and service standards.
- Implemented inventory control measures to reduce waste and improve cost efficiency.
Server
Olive Garden
West Hartford, CT
01.2011 - 03.2014
- Resolved customer inquiries promptly, contributing to a positive restaurant atmosphere.
- Supported inventory management by monitoring stock levels of supplies and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Vito’s Restaurants
Hartford, CT
01.2010 - 03.2014
- Delivered exceptional customer service, enhancing dining experiences and fostering repeat patronage.
- Managed order accuracy through efficient communication with kitchen staff and attention to detail.
- Assisted in training new servers on menu offerings and proper service techniques.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Adapted quickly to fast-paced environments, ensuring timely service during peak hours.
- Collaborated with team members to streamline service processes and improve overall efficiency.
General Manager
Joes Pizza
10.2012 - 12.2013
- Oversaw daily operations, ensuring efficiency and high-quality service in fast-paced environment.
- Managed inventory levels, optimizing stock to reduce waste and improve profitability.
- Developed staff training programs, enhancing team performance and customer engagement.
- Implemented cost-control measures, streamlining processes to maximize operational effectiveness.
- Analyzed sales data, identifying trends to inform menu adjustments and promotional strategies.
- Coordinated marketing efforts, driving brand awareness through social media and community events.
- Fostered a positive work culture, promoting teamwork and employee satisfaction among staff members.
- Led cross-functional teams in executing strategic initiatives to enhance customer experience and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Rocky Hill High School
Rocky Hill, CT05.2011
Skills
- Hand tools usage
- Customer satisfaction
- Machine operation
- Management knowledge
Accomplishments
I conquered one of the great wonders of the world and I rafted the Grand Canyon. It was 276 miles through the desert.
Certification
CPR
Timeline
Wash Technician
Bosch
03.2023 - Current
Cnc Machine Operator
ISPB Technologies
02.2020 - 03.2023
Press Operator
Specialty Printing LLC
02.2016 - 02.2020
FOH Manager
Vito’s Restaurant
03.2014 - 01.2016
General Manager
Joes Pizza
10.2012 - 12.2013
Server
Olive Garden
01.2011 - 03.2014
Server
Vito’s Restaurants
01.2010 - 03.2014
High School Diploma -
Rocky Hill High School