James Kohler
OLMSTED FALLS
Summary
Dynamic General Manager with a proven track record at Papa John's Pizza, driving year-over-year business growth through effective operations management and team leadership. Skilled in training and coaching staff, optimizing inventory control, and enhancing customer engagement. Committed to fostering high-performing teams and achieving strategic goals in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
General Manager
Papa John's Pizza
07.2022 - Current
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Implemented training programs for staff to enhance service quality and operational efficiency.
- Managed inventory levels, optimizing supply chain processes to reduce waste.
- Developed promotional strategies, driving customer engagement and sales growth.
- Conducted performance evaluations, providing feedback to foster employee development.
- Analyzed sales data to identify trends and inform business decisions for profitability.
- Led team meetings to align on goals, address challenges, and celebrate successes.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Manager
Papa John's Pizza
07.2020 - 06.2022
- Led daily operations, ensuring adherence to food safety and quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Papa John's Pizza
04.2018 - 06.2020
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Delivery Driver
Papa John's Pizza
05.2017 - 05.2018
- Navigated delivery routes efficiently, ensuring timely arrival to all destinations.
- Performed vehicle inspections and maintenance to ensure optimal operational safety.
- Assisted in training new drivers on best practices for delivery and customer service.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Olmsted Falls High School
Olmsted Falls, OH05-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff training
- Inventory control
- Staff supervision
- Goal setting
- Verbal and written communication
- Staff development
Timeline
General Manager
Papa John's Pizza
07.2022 - Current
Manager
Papa John's Pizza
07.2020 - 06.2022
Manager
Papa John's Pizza
04.2018 - 06.2020
Delivery Driver
Papa John's Pizza
05.2017 - 05.2018
High School Diploma -
Olmsted Falls High School