James Kohler
Conway,SC
Summary
Self-disciplined military veteran after 9.5 years of active duty service as a Communication NCOIC in the Special Operations community. Demonstrated success in leading tactical operations, skilled in crisis management, personnel supervision and mission execution with mastery of advanced weapons systems and equipment. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
JP Communications LLC
John Hagy
08.2021 - Current
- Performed repairs on severed fiber cables to restore to complete functionality.
- Tested fiber optic cables and documented results.
- Spliced, bonded, ground and terminated cables.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help customer's and colleague's wherever needed.
- Demonstrated strong leadership skills by managing projects from start to finish in a timely manner.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed wiring, cabling and networking hardware on customer premises.
- Proven ability to learn quickly and adapt to new situations.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Responded to service requests during and after business hours.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Owner/Operator
KC Flooring & Remodeling LLC.
06.2018 - 08.2021
- Founded, managed, and operated my business leading to successful growth throughout the Conway/ Myrtle Beach area.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed 13 employees on a daily basis while communicating and scheduling future customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and motivated employees to perform daily business functions.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Prepared cost estimates for labor and materials to help with planning.
- Mixed and poured concrete for variety of projects.
- Checked for plumbing issues to replace or repair faucets and pipes.
- Used variety of hand and power tools to complete tasks.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Spread adhesives on flooring to prep for tile installation.
- Measured, prepared, and engineered custom tile shower builds.
Communications NCOIC
United States Army Active Duty
11.2008 - 02.2017
- Served as Special Forces Communication NCO for high ranking officials within the Special Forces community.
- Held Secret and Top Secret (TS-SCI) Security Clearance throughout tenure of service.
- CCNA 1, Security Plus, Cisco Routing, Cisco Switching, L3 Communications Graduate.
- Senior Ranking Army Jump Master for Special Forces Command.
- Planned, coordinated, and briefed commanding officers and leaders on tactical movements for classified missions involving personnel and equipment.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Led team in developing strategic plans to meet operational objectives.
- Prepared and delivered investigative reports and briefings.
- Executed tactical operations with accuracy and control while serving in hazardous areas throughout the world.
- Communicated with command centers to develop and execute tactical plans.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for units, teams and tactical operations.
- Trained teams on emergency situation preparedness and tactical planning, equipment maintenance, and weapon use on various weapon systems.
- Conducted reconnaissance operations to gather intelligence on enemy positions.
- Maintained real-time secret/top secret communication systems to relay information to and from commanders and teams.
- Implemented and instructed new and creative exercise routines to keep Soldiers physically fit and motivated.
- Trained Soldiers during strength training, cardio vascular exercise, and stretching.
- Trained, planned, and executed over 120 tactical Airborne operations from numerous aircraft platforms.
- Remained calm and poised during extreme stressful battle field situations; while multi-tasking and mitigating issues.
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
Truck Accessory Installer
C & M Truck Accessories LLC
06.2006 - 11.2008
- Developed and implemented effective tracking and monitoring systems to enhance overall production efficiency and reduce operating costs.
- Completed skilled installations and thorough set up of all pickup vehicle systems.
- Serviced and repaired pumps, starters, motors and other types of electrical equipment.
- Accessed needed areas by carefully removing bumpers or dash panels, seats, carpeting, suspension and engine parts.
- Installed customized suspension, electrical components, rims and tires, exhaust systems, and spray in bed liners.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated leadership skills in managing projects from concept to completion.
- Sorted, opened, and routed mail and parts deliveries to meet business requirements upcoming projects.
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
Bachelor of Business Administration - Accounting And Business Management
Horry-Georgetown Technical College
Conway, SC11.2020
High School Diploma -
West Brunswick High School
Shallotte, NC06.2006
Skills
- Configuring Hardware and Software Equipment
- Fiber Optic Splicing
- Implementing Safety
- Communication
- Time Management
- Field Installation
- Customer Follow-Up
- Critical Thinking
- Team Building
- Attention To Detail
- Customer Relations
Timeline
JP Communications LLC
John Hagy
08.2021 - Current
Owner/Operator
KC Flooring & Remodeling LLC.
06.2018 - 08.2021
Communications NCOIC
United States Army Active Duty
11.2008 - 02.2017
Truck Accessory Installer
C & M Truck Accessories LLC
06.2006 - 11.2008
Bachelor of Business Administration - Accounting And Business Management
Horry-Georgetown Technical College
High School Diploma -
West Brunswick High School