JAMES KOONS
Fort Worth,TX
Summary
Experienced professional and manager skilled in fostering team collaboration and driving results. Demonstrated track record of effective leadership and team development, with the ability to adapt to changing needs and ensure operational success. Proficient in strategic planning, performance management, and relationship cultivation. Known for reliability and consistently delivering on organizational goals.
Overview
33
33
years of professional experience
Work History
District Manager Texas
NORTH AMERICA CENTRAL SCHOOL BUS
06.2010 - Current
- Overseeing Keller Independent School District, Lewisville Independent School District, and Topeka School District operations
- Provide guidance, support, and management development for a staff of 850+ employees
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Supervised various locations, enforcing high-quality standards
- Developed and executed comprehensive training programs for managers, resulting in improved employee performance and customer satisfaction.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Oversaw successful location openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Consistent growth and responsibility since joining North America Central in 2010
- In 2018 Promoted to Corporate Manager of Performance Excellence
- Evaluated location performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Area General Manager Belleville / Waterloo / Triad
Durham Schools Services
05.2005 - 06.2010
- Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
- Streamlined internal processes to improve workflow efficiency and reduce operational costs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed multi-site location with 200+ employees
Assistant Location Manager
First Student Transportation
08.1991 - 05.2005
- Assisted in the hiring process to select well-qualified candidates for various positions within the location.
- Implemented safety protocols to minimize workplace accidents, consistently maintaining a safe environment for employees and customers alike.
- Progressive Growth from hire as a School Bus Driver
Education
Degree - Information Technology
Vatterott College
Sunset Hills, Missouri05.2004
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Multi-unit management
- Financial management
- Contract management
Accomplishments
- Established Service for Texas Central School Bus Fall in Keller ISD Fall 2019 and Lewisville ISD in Fall of 2020
- Opened Kansas Central location fall of2018 with full compliment of drivers
- Achieved Full Compliment of Employees by mass hiring at all start up locations
- Negotiated and resolved Drivers Union Contract resulting in savings of 21K
- Maintains strict performance standards resulting in EBITDA exceeding budget by300K
- Produced 3 successful school startups, including providing support of other start up locations
- Developed and implemented communication processes to strengthen customer relations
- Achieved increased communications by rolling out and spearheading Student Tracking Program
- Collaborated with team of 12 in the development and rollout of new payroll software across the NASB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- TX Commercial Driver's License
- TX School Bus Certification
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
District Manager Texas
NORTH AMERICA CENTRAL SCHOOL BUS
06.2010 - Current
Area General Manager Belleville / Waterloo / Triad
Durham Schools Services
05.2005 - 06.2010
Assistant Location Manager
First Student Transportation
08.1991 - 05.2005
Degree - Information Technology
Vatterott College
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