James Kornele
Florence
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, including a notable tenure at Whataburger Restaurants L&C. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and communication skills. Proven track record in team leadership and efficient time management, significantly contributing to workplace efficiency and service excellence.
Overview
17
17
years of professional experience
Work History
Food Delivery Driver
Self Employed
02.2016 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Delivered orders to customers to drive full satisfaction.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
Warehouse Worker
Round Rock Honey
07.2016 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Helped train new employees in safe practices and warehouse procedures.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Head Cook
Whataburger Restaurants L&c
06.2014 - 07.2016
- Coordinated with team members to prepare orders on time.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Evaluated food products to verify freshness and quality.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Set up and broke down kitchen for service.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Oversaw kitchen equipment maintenance schedule, ensuring all tools and appliances were in top working condition.
Kitchen Supervisor
Mels Lone Star Lanes
03.2008 - 06.2014
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Directed food preparation and cooking activities to meet health and safety standards.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Graduate Diploma - Regular
Georgetown High School
Georgetown, TX05.2010
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Excellent communication
- Time management
- Safe driving
- Dedicated team player
- Good driving record
- Customer communication
- Route planning
Timeline
Warehouse Worker
Round Rock Honey
07.2016 - 04.2023
Food Delivery Driver
Self Employed
02.2016 - Current
Head Cook
Whataburger Restaurants L&c
06.2014 - 07.2016
Kitchen Supervisor
Mels Lone Star Lanes
03.2008 - 06.2014
Graduate Diploma - Regular
Georgetown High School