James Kriebel
Saint Augustine,FL
Summary
Experienced professional seeking new opportunities for personal and organizational growth while dedicated to serving others. Recognized for exceptional customer service skills demonstrated during the COVID pandemic, providing support to diverse customers and patients. Proven problem-solving, critical thinking, and effective collaboration within teams. Valued training facilitator, successfully onboarding and coaching new hires, as well as providing pharmacist and management training. Agile learner with a track record of identifying and implementing process improvements at Walgreens, Longhorns, and Alight Solutions. Instrumental in identifying and documenting website bugs and issues for clients prior to Open Enrollment through iCat assistance.
Proven track record in enhancing customer satisfaction and streamlining pharmacy operations at Walgreens, showcasing expertise in billing coordination and exceptional customer service. Skilled in conflict mediation and database research, I significantly improved service delivery by employing strategic problem resolution and efficient data entry techniques, contributing to increased operational efficiency.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
01.2024 - 09.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Customer Care Representative
Alight Solutions
05.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Line Cook and Trainer
Longhorn Steakhouse
09.2017 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Certified Pharmacy Technician
Walgreens
03.2020 - 05.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Manufacturing Technician
General Mills
10.2014 - 05.2017
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Assembled and tested parts and components to meet safety and performance standards.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
Education
B.S - Computer Information Systems and Data Analysis
Liberty University
VAGA Certified Paralegal -
Professional Career Development Institute
Skills
- Billing Coordination
- Customer Service
- Custom Order Management
- First Call Resolution
- Database Research
- Payment Processing
- Data Entry
- Customer Relationship Management
- Conflict Mediation
- Inbound Customer Service
- Documentation and Reporting
- Customer Relations
- Problem Resolution
Timeline
Certified Pharmacy Technician
Walgreens
01.2024 - 09.2024
Customer Care Representative
Alight Solutions
05.2022 - 10.2023
Certified Pharmacy Technician
Walgreens
03.2020 - 05.2022
Line Cook and Trainer
Longhorn Steakhouse
09.2017 - 09.2022
Manufacturing Technician
General Mills
10.2014 - 05.2017
GA Certified Paralegal -
Professional Career Development Institute
B.S - Computer Information Systems and Data Analysis
Liberty University