James Kroeplin
Delran,NJ
Overview
28
28
years of professional experience
Work History
Technical Support Engineer Northeast Territory
S&A Systems, Inc (Fleetwatch)
Rockwall, TX
01.2022 - 04.2025
- Oversee and maintain the company’s computer hardware and software systems concerning customer's accounts or company software infrastructure
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner
- Work with Fleetwatch System at different transit agencies supporting hardware and software
- Follow standard procedures to escalate unresolved issues to appropriate internal departments
- Develop, enhance and support application systems
- Knowledge of development methodologies
- Provide a thorough analysis of technical issues
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base entries, tech notes, and articles
- Project highlights:
- Metro Transit Authority (MTA) – New York, NY: Oversaw the installation of all equipment and construction materials, ensuring compliance with project specifications and technical drawings. Managed construction oversight, inspections, and the installation of Fleetwatch systems in transit garages and on buses/non-revenue vehicles. Led the deployment of device masters, Moxa units, and network configurations, providing ongoing troubleshooting support to guarantee optimal system performance.
- Boston Transit Authority – Boston, MA: Executed similar responsibilities as the MTA project, ensuring proper installation and configuration of Fleetwatch systems across fleet vehicles and infrastructure. Oversaw network wiring configurations, ensuring accuracy and compliance with industry standards. Conducted rigorous quality control and troubleshooting, optimizing system performance across the fleet.
Construction Inspector
New Jersey Transit
Camden, NJ
01.2021 - 12.2021
- Oversee all aspects of construction
- Provide detailed reports of the daily progress from multiple sub-contractors.
- Manage all sub-contractors
- Manage all safety briefings
- Permit processing with state and local authorities
- Direct daily meetings with management and report any issues
- Construct models of current and future projects
- Liaison between NJ Transit and sub-contractors to ensure impeccable quality is delivered
Local 164 Carpenter’s Union
Philadelphia, Pa
07.2018 - 12.2020
- Company Overview: Keystone Mountain Lakes Regional Council
- Carpentry expertise, physical strength, practical skills, stamina, teamwork, strong communication skills and problem solving
- Responsible for following instructions and complying with safety regulations
- Reading blueprints, determining client requirements, installing structures, replacing damaged framework, measuring and cutting materials
- Measure, cut, and shaped metal, wood, plastic, drywall, and other materials
- Frame and layout buildings for remodels and new construction
- Erect scaffolding for various maintenance procedures
- Mill work and finished carpentry, installation of millwork and customization in the field
- Participate in union activities
- Keystone Mountain Lakes Regional Council
- Certifications: Scaffolding, OSHA 30, PSM, TWIC
Construction company owner and operator
Kroeplin Contracting, LLC
NJ, 08075
04.2014 - 07.2018
- Qualified competitive subcontractor bids prior to execution of contracts
- Carefully coordinate plans and specs using marketing programming standards
- Facilitate processing of estimates, submittals and samples among the general contractor, the owner and the owner's consultants
- Educate general contractor personnel on the quality standards throughout the construction process
- Follow through with competent execution of project plans by providing proper tools and equipment to all construction personnel
- Accurately provide status information on project progress to project management
- Monitor the safety of all construction activities, making on-site personnel safety the top priority
- Lead and manage resolution of all issues during project construction and commissioning phases
- Lead the planning, budgeting and direction of construction projects
- Permit processing
- Baseline schedules creation
- Site safety coordinator
- Building codes and regulations
- Blueprint proficiency
- Power and hand tool operation
- Residential construction specialist
- MS Office proficient
- Organized and detail-oriented
- Superb management skills
- Project budgeting
- Certifications/Licensure: Lead and Asbestos Certified through EPA, General Contracting License in state of New Jersey and Pennsylvania
Manufacturing and Antenna Test Technician
Lockheed Martin Corporation
Pa, 18940
03.2011 - 04.2014
- Company Overview: Space Systems Corporation
- Quality Inspection and Lead Safety liaison
- Working out of SAP and with Procurement Representative’s, following Engineering drawings and planning, and working with Engineering with the ability to multitask and build critical parts of flight equipment process to meet critical scheduled needs in a fast paced environment.
- Perform Quality Inspections on all Flight Hardware that is being tested.
- Demonstrate the ability and experience in all phases of electrical antenna test in include, but not limited to small, non-complex components to complicated components and circuits.
- Running and Maintaining High Power test in a variety of Thermal Vacuum Chambers, as a Senior Technician.
- Perform a variety of duties in the electronic, mechanical, electromechanical, and/or optical areas. Constructs, troubleshoots, calibrates, adjusts, tests, diagnoses, and maintains equipment, components, devices, or systems.
- Execute plans from schematics, engineering drawings and written or verbal instructions.
- Operate related equipment; conducts tests and reports data in prescribed format.
- Perform calibration and alignment checks; make necessary adjustments, modifications, and replacements as directed.
- Prepare prescribed compounds and solutions.
- Knowledgeable in set-up, preparation of complex test requirements, equipment specifications, equipment repair, as well as calibration of equipment.
- Space Systems Corporation
- Certifications: OSHA and NASA Certified with a Class 3 Level Crane Operator and Director, NASA Certified Polymeric Operator, Torque Certified, Radiation Safety Cert and ESD trained
Antenna Test Technician
Acro Service Corporation (Lockheed Martin)
02.2011 - 08.2011
- Follow drawings and perform high power tests for critical parts of flight equipment.
- Run and maintain high power testing in a variety of thermal vacuum chambers, as a junior technician.
Owner/Operator
Zane Transportation
01.2007 - 01.2009
- Driving and securing all loads oversize and cargo van, maintaining all, permits for wide load transportation, maintenance on vehicle, control all P&L
Construction Carpentry Foreman
Reliance Contracting and Renovating, Incorporated
Medford, New Jersey
09.2005 - 12.2006
- Establish contracts with clients
- Overseeing projects to ensure successful completion of jobs
- On-site project management and supervision
- Order materials and schedule subcontractors
- Coordinate scheduling and details with project manager and clients
- Expedite timely completion of the work
- Ensure jobsite safety and enforce jobsite rules
- Maintain regular client contact for duration of projects
- Participate in a pre-construction conference
- Jobsite inspections with the production manager, local building department inspections, and final (end of job) inspections with the production manager and the client.
General Manager
Bar Management Group
Norfolk, VA
08.2001 - 03.2005
2nd Class Petty Officer/E-5
United States Navy
Norfolk, Virginia
10.1997 - 06.2001
- Operations Specialist responsibilities included: Plot ship's position, heading, and speed; operate common marine electronic navigation instruments including radar systems; provide target plotting data to the combat information center based on information received from target tracking devices, provide to the command technical information and assistance related to Anti-Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, and search and rescue operations, and other matters pertaining to the Operations Specialist's area.
- Rescue Swimmer responsibilities included: Execute search and rescue (SAR) operations, routinely perform demanding rescues in all operational environments, expertise that provided fleet commanders the ability to assist Department of Defense and civilian personnel in distress, maintaining proper physical condition, be proficient with rescue equipment and have the basic first aid, CPR knowledge and skills necessary to recover and assist personnel during SAR operations, and be able to function in physiologically demanding environments at sea or on land during day or night operations.
- Awards: NAM- Naval Accommodation Medal, Good Conduct Medal
Timeline
Technical Support Engineer Northeast Territory
S&A Systems, Inc (Fleetwatch)
01.2022 - 04.2025
Construction Inspector
New Jersey Transit
01.2021 - 12.2021
Local 164 Carpenter’s Union
07.2018 - 12.2020
Construction company owner and operator
Kroeplin Contracting, LLC
04.2014 - 07.2018
Manufacturing and Antenna Test Technician
Lockheed Martin Corporation
03.2011 - 04.2014
Antenna Test Technician
Acro Service Corporation (Lockheed Martin)
02.2011 - 08.2011
Owner/Operator
Zane Transportation
01.2007 - 01.2009
Construction Carpentry Foreman
Reliance Contracting and Renovating, Incorporated
09.2005 - 12.2006
General Manager
Bar Management Group
08.2001 - 03.2005
2nd Class Petty Officer/E-5
United States Navy
10.1997 - 06.2001
Work Availability
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