Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JAMES KROPP

PORTAGE

Summary

Professional leader with solid background in team supervision and departmental management. Known for fostering collaborative environment and driving team success. Adaptable and dependable, with focus on effective communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Department Supervisor

The Home Depot
03.2016 - Current
  • Company Overview: (Specialty: Flooring, Kitchen Design, Appliances, Millwork; Electrical; Garden; and Pro Desk)
  • Drive growth and develop people with in-the-moment coaching and project planning to achieve objectives.
  • Utilizing time management with scheduled appointments and prioritizing measured customers.
  • Build trust with pro customers by listening to individual needs, providing insight and solutions that support the project’s execution.
  • Partner with Customer Order Specialists to resolve install issues with critical thinking, solutions development, and strategic implementation.
  • Apply company recognition tools to celebrate and acknowledge those who perform well and show improvement.
  • Coach, mentor, and train new and current associates on department policies and procedures to ensure understanding and individual growth.
  • Actively participate in employee development, leading by example, in customer engagement and company value wheel.
  • Address employee issues and conflicts, provide input, and feedback.
  • Collaborate with Store Manager to develop accessible opportunities store wide that encourage departmental involvement in service goals.
  • As a member of the ‘In Focus Safety Team’, encouraged others to work safely and utilize resources that maintain a safe work environment. Promoted safe work habits in store to reach 435 days without injury.
  • As the captain of the ‘Diversity, Equity, and Inclusion Team’, I drove awareness of the strength in our differences, distributed information, and planned events to support this initiative.
  • As ‘Team Depot’ Leader, partner with local nonprofits to provide grants and volunteers to improve the community.

Assistant Store Manager

Long John Silver's
02.2015 - 02.2016
  • Led daily operations, ensuring adherence to company policies and procedures.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Trained and mentored new staff on customer service standards and product knowledge.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.
  • Coordinated staff schedules to ensure adequate coverage during peak business hours.
  • Resolved customer issues promptly, enhancing satisfaction and loyalty.

Education

Bachelor of Science - Secondary Education

Western Michigan University
Kalamazoo, MI
05.2010

Skills

  • Customer service
  • Workplace safety
  • Problem resolution
  • Problem-solving
  • Customer relations
  • Performance improvement
  • Policy enforcement
  • Sales growth
  • Process and procedure development

Accomplishments

  • Delivered sales performance to exceed department metrics for two consecutive quarters.
  • Improved district ratings by motivating the team with supportive solutions and effective communication of performance expectations.
  • Team achievements included: The Cambria Dragon Award two years in a row for sales.
  • Recognized: Second highest sales in the state of Michigan for cabinet makeover.
  • Developed the talking points that drove consistent improvement for Pro Extra signups to meet the company expectations store wide.
  • As a Sales Specialist: Average sales of 915,000 two years running.

Timeline

Department Supervisor

The Home Depot
03.2016 - Current

Assistant Store Manager

Long John Silver's
02.2015 - 02.2016

Bachelor of Science - Secondary Education

Western Michigan University

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