James Kuczkowski Jr
Tampa,FL
Summary
Forward-thinking Senior Manager with over twenty years of homebuilding experience looking to leverage an extensive background of building high value relationships, aligning business needs with IS deliverables, training and project management into a challenging senior leadership position.
Overview
28
28
years of professional experience
Work History
Senior Manager, IT Division Services
Mattamy Homes US
06.2022 - Current
- Responsible for leading a support team and ensuring delivery of IT services to the US Homebuilding business.
- Provided strong leadership to enhance team productivity and morale.
- Coached team to achieve project milestones and deliver high-quality results.
- Reduced costs through refined product offerings, optimized resource allocation, and improved efficiency in equipment set-up and on time deployment to Team Members.
- Established strong relationships with business leaders,stakeholders and vendors to ensuring long-term partnerships and improve overall support.
- Improved team performance by providing comprehensive goals and fostering a collaborative work environment.
- Optimize processes including using automation where able
• Create a delivery plan for all Divisions to support technology initiatives including community openings, technology refreshes, new hire equipment delivery, etc.
• Create a process to regularly review with Divisions their current needs including issues needing resolution, training needs, process improvement and product enhancements
• Manage productivity through ticket and metrics tracking using Service Desk software
• Collaborate with IT leadership to identify and resolve current Division technology issues and identify gaps for future technology needs.
• Advocate the Division’s needs when working within the IT teams to ensure the right urgency and criticality is assigned to Division requests while communicating operational to align resources. - Work closely with process owners, project champions, and senior leadership team to provide leadership and direction on the implementation of large change / value improvement projects
• Collaborate with Human Resources and business leads to design onboarding program for new hires
• Evaluate delivery methods for training and implement methods that increase use of training materials
• Determine individualized and group training plans that address specific business needs
• Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success.
Design knowledge checks / validations to ensure the training content is understood and being retained.
• Promote and enable the use and adoption of online training courses to support ongoing end-user learning
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation
• Test, pilot, and document new professional services offerings.
SENIOR MANAGER | DATA MANAGEMENT & LEGAL SOLUTIONS
Lennar Corporation
09.2019 - 06.2022
- Responsible for driving Master Data Management roadmap and data stewardship capabilities across Corporation
- Assist in development and execution of Master Data Management strategy and roadmap, including Customer Journey, Corporate and Affiliate sharing
- Assist with development of Data Governance program for all Master Data domains to optimize workflows, build timely and accurate data enrichment processes, and ensure compliance
- Developed Data Catalog including curated/approved data fields, transformation rules and calculations.
- Collaborate across regions and enterprise functions with focus on improving alignments and optimizing business processes by using master data
- Establish and lead ongoing Master Data operations across regions, including overseeing onboarding and mastering of new data sets
- Develop and evolve end to end Data Quality strategy and supporting business processes across enterprise to promote high quality, dependable data. Initial program resulted in (40%) decrease in weekly reoccurring data quality issues
- Drive innovative solutions and automated dataflow and processes that deliver efficiencies
- Cross- Functional leadership and collaboration for all MDM initiatives, including all affiliates across Corporation
- Collaborate with leadership team to understand industry trends and strategic direction
- Ongoing vendor management, including large syndicated data suppliers of customer data; partnering with current strategic data vendors to generate further insight from current data assets
- Responsible for company-wide Legal Applications, including operations, improvements, governance and crafting roadmap that best meets needs of business users
- Responsible for Legal Applications Support Team including, performance monitoring, translation of Corporate /Department strategy into individual and team goals and supporting problem resolution and good decision making.
- Worked within applicable standards, policies and regulatory guidelines to promote safe use of data internally and with sharing partners
HEAD | INTERGRATION MANAGEMENT OFFICE
Lennar Corporation
09.2017 - 12.2019
- Lead Integration Management Office for companies $5.7 billion acquisition of CalAtlantic Group, Inc (CalAtlantic Homes)
- Overall Migration project was completed on time, successfully achieving project goals
- Lead early stage preparation activities, including due diligence and project planning to ensure integration workstream alignment with strategy
- Developed project documents, project plans and scope, set and continually managed project expectations with team members, business stakeholders and executive leadership
- Identified risks and solutions for mitigation
- Participated in resource planning/utilization as appropriate
- Developed, in conjunction with leadership and third-party consultants timelines, schedules and resource allocations
- Lead Daily/Weekly Reporting to Corporate Senior Leadership
- Maintained and disseminated tools, templates and tracking mechanisms to track risks, issues and opportunities and define inter-functional dependencies within integration process
- Day-to-day oversight of integration workstreams plans and severed as primary escalation point of contact
- Adopted best practices for data quality review and integration with third-party consultants
- Recorded lessons learned and integrated into subsequent migrations and future M&A Planning
BUSINESS RELATIONSHIP MANAGER
Lennar Corporation
04.2017 - 09.2019
- Portfolio focused on Lennar International, Corporate Legal and Acquisitions
- Achieved (100%) of goals to stand up and integrate International application stack into IT platforms
- Coached business stakeholders on communicating to IT Teams
- Focused on development of business capability roadmaps with enterprise architecture
- Reviewed requirements with change management and business transformation teams
- Communicated with business leadership to evaluate joint initiatives and proposals to to align with established roadmaps and business priorities
- Identified business value when developing ideas focusing on digital awareness, risk and business capability requirements
- Identified strategic business function opportunities both short-term and long-term and tracked adoption across relevant departments
- Built and managed relationships to foster strategic partnering, including with executive and senior leadership
- Engaged with project and program leads from each business unit to ensure objectives for joint strategic efforts were understood and incorporated into roadmaps
- Ensured joint initiatives are set up for success and align with corporate strategy
- During period of January-December 2019 primary responsible was Leading Integration Management Office.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
REGIONAL SYSTEMS CONSULTANT
Lennar Corporation
01.2008 - 04.2017
- Responsible as primary IS contact for multiple Division management teams within high demand/volume Region within company
- Managed team of (4) Associates providing support for primary operational areas
- Responsible to align region and division business needs with IS deliverables
- Provided Regional and Division teams with reliable, consistent support/training on system and application usage, as well as related business process analysis
- Planning of system and application implementation efforts in conjunction with all IS departments, ensuring minimal impact on peripheral applications and processes
- Consistently provided ongoing evaluations of Division operations to senior management and advocated for process improvement and application development.
- Responsible for day to day management and training/development of additional internal Consultants
MANAGER | BUSINESS SYSTEMS TRAINING
Lennar Corporation
05.2005 - 01.2008
- Responsible for management and delivery of Corporate Business Systems Training program including supervision of (8) associates, course development and delivery, documentation, and evaluation
- Promoted from IS Project Manager
- Responsible for creation, monitoring, and updating of department budget
- Management of training analysis and improvement programs
- Rebranding, Updating and ongoing management of documentation control for training. Project resulted in single source of systems documentation, online web sessions and access to booking on-site training
- Created and delivered continuing education for all regional trainers
- Developed integration plan for training documentation from all business systems as well as creating and maintaining communication vehicle for system changes and new application implementations.
- Team provided up to 30 hours of Associate Systems/process training weekly
- Responsible for development and delivery of all forms of Associate systems instruction
- Responsible for integration of Systems Training (including JD Edwards, CRM and BuildPro) with operational re-organizations and new acquisitions.
- Drove operational performance and overall (10%) decrease in turn over due to all of training which resulted in bottom line savings and improved profit margins for Homebuilding Divisions
IS PROJECT MANAGER | ACQUSITIONS
Lennar Corporation
05.2000 - 04.2005
- Responsible for overseeing planning and implementation of new applications/systems or changes to existing applications/systems
- Responsible for timely completion of (6) migration projects, on budget and per scope
- Tasks included, but were not limited to, coordinating all necessary resources, setting timelines and deadlines, assigning responsibilities, and communicating processes to senior management
- Promoted from, Developed full-scale project plans in scope, goals, deliverables and budget analysis
- Identified and assigned tasks, deadlines and milestones for all stakeholders and resources
- Responsible for selection and onboarding of project team members and third-party consultants
- Successfully managed multiple projects simultaneously
- Evaluated deliverables prepared by team, ensuring that work requirements were met while maintaining high level of quality development and communication
- Ensured that all stakeholders were updated regularly on status of project
- Analyze profitability and conducted performance evaluations
- Trained Associates on use of new systems, applications or changes to existing applications
- Supported and troubleshot systems and applications during project and post-project life cycles
- Provided training and support of core Corporate Systems and applications, resolved problems with appropriate follow-up, and created application reports as required by management
- Utilized knowledge of systems and applications to create plans for conversion of legacy data and processes
- Trained Associates on use of new systems, applications or changes to those applications
- Responsible for post-conversion and new acquisition support
SYSTEMS ANALYST
US Home Corporation
06.1997 - 01.2000
- Transferred from Division to Corporate Information Services (IS) Team
- Lead new Sales System Project Team, collaborated with Developers and Business stakeholders to build shared understanding of need and prioritized development.
- Managed tight project timeline which resulted in Sales System MVP being delivered (2) Months ahead of schedule.
- Installed, implemented, and maintained hardware and software for Citrix, client-based sales program for homebuilding divisions
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Assisted in troubleshooting application and network issues for corporate, sales, and field offices
- Interaction with local and corporate management teams to ensure proper funding and budgeting for ongoing projects
- Provided full end-user support and training for both administrative and remote staff.
PROJECT ASSISTANT
US Home Corporation
10.1996 - 06.1997
- Reported to Division President, responsible for coordinating and assisting in company projects for both Homebuilding and Land Development
- Conducted research from internal and external resources about projects, including market, community and competition
- Conducted analysis and prepared leadership presentations
- Collaborated with all departments to obtain project/new community information for Development approvals. Developed Database to manage, report and predict trends.
- Monitored Customer Survey Responses and Customer Feedback, worked with Departments heads to resolve issues prior to corporate escalations. Resulted in (20%) decrease in Corporate escalations.
- Offered technical support and troubleshot issues to enhance office productivity
Education
St. Petersburg College
Clearwater, FloridaUniversity of South Florida
Tampa, FLSkills
- Proven Leader and Mentor
- Cross-Functional Collaboration
- Value & Process Improvement
- Training and Development
- Data-Driven Decision-Making
- Customer Centric Approach
- Organizational Strategic Planning & Execution
- Business Relationship Development & Retention
- Software Proficiency (including JD Edwards, Salesforce CRM, Hyphen BuildPro, ZenDesk, Service Now)
- IT Management and Delivery
- Change Management
- Technology Utilization Optimization
Affiliations
- Six Sigma Global Institute (SSGI) - Process Improvement Specialist Certification (Scheduled Completion June 2022)
- Member ATD -Association for Talent Development
Additional Information
- Feeding Tampa Bay | Mobile Pantry
- The Trevor Project | Tampa Bay Volunteer
Timeline
Senior Manager, IT Division Services
Mattamy Homes US
06.2022 - Current
SENIOR MANAGER | DATA MANAGEMENT & LEGAL SOLUTIONS
Lennar Corporation
09.2019 - 06.2022
HEAD | INTERGRATION MANAGEMENT OFFICE
Lennar Corporation
09.2017 - 12.2019
BUSINESS RELATIONSHIP MANAGER
Lennar Corporation
04.2017 - 09.2019
REGIONAL SYSTEMS CONSULTANT
Lennar Corporation
01.2008 - 04.2017
MANAGER | BUSINESS SYSTEMS TRAINING
Lennar Corporation
05.2005 - 01.2008
IS PROJECT MANAGER | ACQUSITIONS
Lennar Corporation
05.2000 - 04.2005
SYSTEMS ANALYST
US Home Corporation
06.1997 - 01.2000
PROJECT ASSISTANT
US Home Corporation
10.1996 - 06.1997
St. Petersburg College
University of South Florida
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