JAMES KUCZYNSKI
Lowe,MA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Guest Service Supervisor
Exxon Mobil
Lowell, MA
04.2023 - Current
- Conducted daily inspections of the gas station to ensure safety and cleanliness standards were met.
- Maintained accurate records of fuel inventory, sales and cash reconciliation reports.
- Trained new employees on proper customer service techniques and safety protocols.
- Assisted in stocking shelves with merchandise, including cigarettes, beverages, snacks and other items.
- Performed regular maintenance tasks such as checking fluid levels in tanks and pumps.
- Monitored store security cameras to detect any suspicious activity or theft attempts.
- Resolved customer complaints promptly and professionally according to company policies.
- Responded quickly to emergency situations such as fires or hazardous material spills.
- Inspected vehicles prior to filling up with fuel per company regulations.
- Reviewed vendor invoices for discrepancies before authorizing payment.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Cleaned parking areas, restrooms or equipment and removed trash.
Shift Manager/Key Holder
Dollar General Store
Lowell
09.2016 - 04.2023
- Trained and mentored new employees
- Opened inventory boxes and restocked shelves
- Tracked, analyzed and reported store sales performance metrics to store manager
- Educated staff on strategies for handling difficult customers and challenging situations
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Opened and closed store 7 days per week by counting registers, making deposits, and storing and filing all daily paperwork
- Improved customer service by projecting friendly and knowledgeable attitude.
Pool Technician
Custom Quilty Pools
Billerica
04.2022 - 01.2022
- Demonstrated courtesy, respect and professionalism to promote company values and customer care
- Inspected, evaluated and calibrated electrical and mechanical systems and components
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized
- Maintained clean, safe and appropriately stocked company vehicle
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool
- Assembled and disassembled filters for pool openings, closings and repairs
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool
- Tested and balanced pool water to maintain safe and healthy swimming environment.
Head Grill Cook
Friendlys Family Restaurant
Chelmsford
10.2017 - 06.2018
- Washed, peeled and seeded fruits and vegetables to prepare for consumption
- Distributed food to team members with efficiency in high-volume environment
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines
- Restocked and rotated food items according to expiry dates to minimize waste
- Cleaned food preparation equipment, work areas, and counters or tables
- Grilled, cooked and fried foods such as trench fries, eggs, and pancakes
- Provided support to team members, facilitating quick food preparation and delivery
- Prepared meals according to customer specifications
- Checked freshness and quality of ingredients
- Grilled meats and seafood to customer specifications
- Prepared food items such as meats, poultry, and fish for frying purposes.
Store Associate
Tedeschi
Lowell
01.2015 - 01.2017
- Maintained tidy and organized store to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Prioritized helping customers over completing other routine tasks in store
- Built customer loyalty and retention by delivering excellent shopping experiences
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Logged reports, expenses, receipts, and sales in company database
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Genral Studies
Woburn Memeorial High
Woburn, MA06-1999
Timeline
Guest Service Supervisor
Exxon Mobil
04.2023 - Current
Pool Technician
Custom Quilty Pools
04.2022 - 01.2022
Head Grill Cook
Friendlys Family Restaurant
10.2017 - 06.2018
Shift Manager/Key Holder
Dollar General Store
09.2016 - 04.2023
Store Associate
Tedeschi
01.2015 - 01.2017
Genral Studies
Woburn Memeorial High