James Lacaillade

Sr. Executive Account Manager

PC Connection

04.1996 - Current

Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Collaborated cross-functionally with other departments to ensure effective execution of initiatives.
Built sales forecasts and schedules to reflect desired productivity targets.
Developed comprehensive presentations outlining products and services offered by the company.
Identified new business opportunities within existing accounts through market research.
Prepared forecasts based on past performance data for use in long-term planning efforts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.
Led weekly meetings with clients to discuss upcoming projects, timelines, and deliverables.
Developed and implemented strategic plans to increase sales and profitability of accounts.
Resolved customer inquiries or complaints quickly and efficiently while maintaining positive relationships.
Negotiated complex deals that met both customer expectations and company objectives.
Managed multiple high-profile client relationships with a focus on customer satisfaction.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Coached, developed and motivated team to achieve revenue goals.
Enhanced sales volume through skilled support to both new and inactive customers.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Recognized by management for providing exceptional customer service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Exceeded revenue targets by cultivating strong relationships with decision-makers within target organizations.
Negotiated contracts with key stakeholders, securing favorable terms for both the company and clients.
Established a reputation as a trusted advisor among clients, leading to increased referrals and long-term business partnerships.
Enhanced brand visibility through participation in industry events, conferences, and networking activities.
Analyzed market trends, identifying potential areas for growth and expanding the company''s client base.
Delivered presentations to C-level executives, effectively communicating value propositions and driving sales growth.
Leveraged industry expertise to provide valuable insights on market conditions impacting clients'' businesses.
Identified upsell opportunities within existing accounts by continuously assessing their evolving needs.
Served as the primary point of contact for escalated issues, resolving conflicts professionally and diplomatically to maintain positive client relationships.
Conducted regular business reviews with clients, discussing performance metrics and identifying areas for improvement or growth opportunities.
Collaborated with cross-functional teams to develop customized solutions for clients'' unique challenges.
Managed a portfolio of high-value accounts, ensuring timely attention to clients'' needs and concerns.
Increased client satisfaction by strengthening relationships and consistently delivering on commitments.
Coordinated resources across departments to ensure seamless delivery of products/services while exceeding client expectations.
Implemented tailored account management strategies, resulting in increased customer loyalty and trust.
Worked closely with product development teams to incorporate client feedback into future offerings or enhancements.
Mentored junior account managers, providing guidance on best practices for managing complex accounts.
Developed new business opportunities through strategic prospecting and targeted marketing campaigns.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Built relationships with customers and community to establish long-term business growth.
Developed long-term account plans in collaboration with clients, aligning objectives to drive mutual success.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.

Summary

Overview

Work History

Sr. Executive Account Manager

Education

Bachelor of Science - Business Management

Skills

Accomplishments

Certification

Interests

Timeline

Sr. Executive Account Manager

Bachelor of Science - Business Management

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