James Lacey
Calera,AL
Summary
Highly innovative computer specialist with a strong interest in applying analytical skills and technical principles. Actively participates as a team player to drive improvement in profitability and growth within an organization. Committed to leveraging detailed knowledge and expertise to contribute to team success.
Overview
13
13
years of professional experience
Work History
Information Technology Specialist
Shelby County Public Defender's Office
09.2024 - Current
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
IT Services Technician
Shelby County Commission
09.2021 - 09.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
PC Tech - Data Processing
Grandview Medical Center
08.2019 - 08.2021
- Perform general tasks relating to the support of Network Services customers
- Work specifications to develop or modify installation, implementation and maintenance of personal computer hardware, software and local area networks (LAN)
- Provide ongoing support to personal computers, printers, scanners and other peripheral devices under limited supervision
- Assists end users with questions, problems and simple applications
- Provide the best customer service possible making sure all customers are well taken care of and assure all issues are resolved in a timely manner
Computer Operator
EPL INC
04.2016 - 04.2019
- Process batch schedules and perform and monitor backup systems
- Provide feedback to manager on issues and recommendations during shift work
- Resolves user problems by investigating system logs and answering questions and request
- Complete preventive maintenance requirements and tests; troubleshoot malfunctions and maintain equipment
Lead Technical Analyst
TEK Systems
01.2016 - 03.2016
- Complete setup and installation of equipment per instructions
- Gather detailed inventory of banks building automation systems
- Identify various network components and gather technical information
- Review the document management system’s performance with the management team and develop improvement projects
Document Management Specialist
Aerotek
07.2014 - 12.2015
- Collect, track, organize, and update documents in electronic form
- Assist in administering document and system access rights and revision control
- Prepare and provide written documentation regarding document management status
- Load digital program and project documentation in the documentation management system
Computer Technician
Staples
05.2013 - 12.2013
- Troubleshooting computer issues
- Installing hardware and software systems
- Provide technical support in store and via email and phone and engage with customers on sales floor
- Communicated with team leader and members on a regular basis to ensure if error occurs they are resolved immediately
IT Manager Assistant
City of Calera
04.2012 - 04.2013
- Run and/or terminate CAT5 or CAT6 cable
- Troubleshoot and repair computers when needed
- Program and deploy VOIP phones
- Upgrade or reinstall software systems, and set up and install employee computers
Education
High School Diploma -
Calera High School
Calera, AL05-2007
B. A. - Business Management Information Systems
University of Montevallo
Montevallo, AL08-2011
Skills
- Proficient in the use of Windows 10, Windows 11, Windows Server2008, Windows Server 2019, Windows Server 2022, Google Suite, Identity Manager, Service Now, ServiceNow, Active Roles Console, Dameware Remote Support, Citrix Gateway, MS Office Suite (including Access, Excel, PowerPoint, Word and Outlook), Lotus, Linux, Veeam, NAS and ADP
- Data processing
- Customer service
- Multitasking
- Reliability
SUMMARY OF QUALIFICATIONS
- Over fifteen years of information systems and technical experience.
- Skilled in problem recognition and customer service.
- Highly trustworthy, discreet, and ethical.
- Excellent written, presentation, and verbal communication skills.
- Resourceful in the completion of projects, effective at multi-tasking.
- Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.
Timeline
Information Technology Specialist
Shelby County Public Defender's Office
09.2024 - Current
IT Services Technician
Shelby County Commission
09.2021 - 09.2024
PC Tech - Data Processing
Grandview Medical Center
08.2019 - 08.2021
Computer Operator
EPL INC
04.2016 - 04.2019
Lead Technical Analyst
TEK Systems
01.2016 - 03.2016
Document Management Specialist
Aerotek
07.2014 - 12.2015
Computer Technician
Staples
05.2013 - 12.2013
IT Manager Assistant
City of Calera
04.2012 - 04.2013
High School Diploma -
Calera High School
B. A. - Business Management Information Systems
University of Montevallo
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