James Laguerre
Business Management
Cheltenham,MD
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings more than 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Project Manager
MENFP Haïti
Pétion-Ville, Haïti
01.2021 - 09.2023
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and submitted project invoices for review and approval.
- Coordinated material procurement and required services for projects within budget requirements.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed project status updates to stakeholders and executive management.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Responsible for Strategic Planning
GRAPEHE Haïti
Delmas, Haiti
10.2017 - 01.2021
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created and optimized records management strategies to coordinate and protect information.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Evaluated current processes to develop improvement plans.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Gathered, documented, and modeled data to assess business trends.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
Assistant Director of Human Resources
Gros Mornes Haiti Town Hall
Delmas, Haiti
09.2016 - 09.2017
- Developed and maintained procedures and processes and coordinated leaves of absences with management.
- Organized employee relations activities to enhance employee morale and foster supportive work environment.
- Oversaw and approved offers of employment for salaried and hourly positions to encourage legally compliant hiring process.
- Conducted job audits to determine job duties and requirements, develop and maintain job descriptions and maintain job classifications.
- Led, supervised, guided and trained departmental staff and provided general oversight of employment, payroll and record keeping functions.
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Represented human resource at personnel-related hearings, investigations and meetings and provided information to assist legal defense for EEOC, employment claims and lawsuits.
- Conferred with supervisors to review, determine and recommend actions relative to human resource matters.
- Assisted Human Resources Director in managing and supporting development and operation of HR.
- Evaluated termination data to review and report on existing or potential trends.
- Coordinated compliance of EEO plan to continually audit, monitor and evaluate progress in meeting objectives.
- Reviewed and measured results of talent operations and modified efforts and practices to support cost effectiveness and meet staffing needs.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Conducted company-wide town hall meetings to convey updates.
- Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
- Liaised between multiple business divisions to improve communications.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Educated employees on company policy and kept employee handbook current.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Processed employee claims involving performance issues and harassment.
- Met with employees annually for progress reviews and performance assessments.
- Designed robust compensation and benefits packages to attract top employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Directed hiring and onboarding programs for new employees.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Developed succession plans and promotion paths for staff.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Structured compensation and benefits according to market conditions and budget demands.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
Marketing Manager
Happiness Dry Cleaning
Delmas, Haiti
02.2014 - 07.2015
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Performed market segmentations, targeting and positioning for each product line.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Worked with graphic designers and writers to establish theme and tone for content.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Used data analytics to track lead generation campaigns and improve quality.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Created and managed social media campaigns to increase brand engagement.
- Improved website visibility through development and implementation of SEO strategies.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Conducted market research to identify new opportunities and target markets.
- Optimized email campaigns to increase open and click-through rates.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Wrote and distributed press releases to increase brand visibility.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Coordinated with design and media teams to develop high-quality creative assets.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Devised content strategy to effectively engage target audiences.
Education
MBA - Business And Organization Management
School of Engineering Management.
Madagascar 09.2020 - 09.2022
Associate of Science - Sociology
Sociology - Faculty of Human Sciences (FASCH)
Haïti 10.2013 - 10.2017
Associate of Science - Legal Sciences
State University of Haiti
Haiti 09.2015 - 09.2019
Skills
Advanced problem solving
Project planning and development
Lean manufacturing and design
Business process re-engineering
Microsoft Active Directory
Performance Evaluations
Strategic planning
Project Management
Technical Support
Fluent in French, creole, (english)
Advanced understanding of Excel, Word, Access, Outlook PowerPoint MS Project, MS Visio, Gantt Project, Xmind,
Logistics Management
Disaster Recovery Methodologies
Project estimation and bidding
Staff Management
New product introductions strategies
Timeline
Project Manager
MENFP Haïti
01.2021 - 09.2023
MBA - Business And Organization Management
School of Engineering Management.
09.2020 - 09.2022
Responsible for Strategic Planning
GRAPEHE Haïti
10.2017 - 01.2021
Assistant Director of Human Resources
Gros Mornes Haiti Town Hall
09.2016 - 09.2017
Associate of Science - Legal Sciences
State University of Haiti
09.2015 - 09.2019
Marketing Manager
Happiness Dry Cleaning
02.2014 - 07.2015
Associate of Science - Sociology
Sociology - Faculty of Human Sciences (FASCH)
10.2013 - 10.2017