James Lam
San Jose,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Keyholder (Operations Lead on Duty)
Rodd & Gunn
San Jose, USA
09.2024 - Current
- Managed daily store operations, ensuring accurate cash reconciliation and timely reporting during opening and closing shifts.
- Ensured operational consistency and delivered high-quality customer experiences in a luxury environment.
- Coordinated team efforts during shifts to maintain seamless operations and enhance teamwork.
- Supported KPI tracking to drive sales growth and improve conversion rates.
- Trained new staff on store policies and customer service standards.
Stylist & Operations Associate
AllSaints
San Jose, USA
09.2023 - 09.2024
- Built client relationships while balancing operational priorities in a fast-paced environment
- Assisted in visual merchandising to enhance store displays and attract customer attention.
- Executed operational workflows to streamline shipment processing, enhance inventory tracking, and optimize stock organization
- Maintained accurate inventory data to facilitate seamless product flow from back-of-house to sales floor
Sales Floor Associate
Nordstrom
San Jose, USA
08.2022 - 09.2023
- Provided customer support while ensuring compliance with operational standards on sales floor
- Facilitated store opening and closing procedures while coordinating inventory management
- Aided omni-channel operations by fulfilling in-store and online orders
Senior Keyholder
GameStop
San Jose, USA
07.2021 - 08.2022
- Managed store operations, ensuring efficient inventory management, accurate cash handling, and timely daily reporting
- Trained associates, coordinated shift teams, and enforced accountability to operational standards
- Maintained operational compliance, security procedures, and loss prevention standards
- Processed incoming inventory and evaluated products for resale accuracy and value
Team Member
Whole Foods Market
Santa Clara, USA
07.2019 - 07.2021
- Facilitated customer assistance while optimizing operational efficiency across departments
- Streamlined team workflows in a high-volume retail environment
- Managed product inventory and stock levels to uphold merchandising standards
Buyer & Cashier
Rasputin Music
Campbell, USA
12.2016 - 07.2019
- Managed intake and evaluation of resale inventory to ensure quality and accuracy of pricing, enhancing customer satisfaction
- Maintained organized inventory to support efficient product lifecycle from intake to sale, facilitating smoother operations
- Processed transactions and balanced registers accurately, contributing to financial integrity of retail operations
Legal Administrator Intern
GlobalLogic
San Jose, USA
03.2015 - 03.2016
- Managed legal document preparation and filing processes for compliance.
- Assisted in drafting contracts and reviewing legal agreements for accuracy.
- Coordinated communication between legal teams and external stakeholders.
- Coordinated document management and administrative tasks to enhance internal operations
- Organized filing systems and facilitated office logistics to streamline workflow
Education
Neuroscience
California State University, Monterey Bay
Seaside, CASkills
- Operations Coordination
- Process Execution
- KPI Tracking
- Stock Control
- Data Accuracy Management
- Process Improvement
- Customer Experience
- Customer Engagement
- Problem Solving
- Time Management
- Multitasking
- Adaptability
- Cross-Functional Team Support
- Performance Awareness
Volunteer Experience
- Momentum for Mental Health, 2019-2020, Coordinated scheduling and supported job placement efforts
- St. Lucy Leadership Youth Group, 2009-2015, Led group activities and community-based programs for youth
- GLIDE Memorial Church, San Francisco, CA, Supported large-scale meal service operations
- La Placita, Los Angeles, CA, Assisted with food distribution for underserved communities
Timeline
Keyholder (Operations Lead on Duty)
Rodd & Gunn
09.2024 - Current
Stylist & Operations Associate
AllSaints
09.2023 - 09.2024
Sales Floor Associate
Nordstrom
08.2022 - 09.2023
Senior Keyholder
GameStop
07.2021 - 08.2022
Team Member
Whole Foods Market
07.2019 - 07.2021
Buyer & Cashier
Rasputin Music
12.2016 - 07.2019
Legal Administrator Intern
GlobalLogic
03.2015 - 03.2016
Neuroscience
California State University, Monterey Bay