Summary
Overview
Work History
Education
Timeline
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James LaMar

Brooklyn,NY

Summary

Inspiring Area Manager successful at operating in high-volume, fast-paced environments while focusing on the importance of customer experience and connection. Skilled in leading teams to meet objectives through planning and execution. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.

Overview

17
17
years of professional experience

Work History

Area Manager

Rains
09.2021 - 05.2023
  • Led a team of junior managers to exceed our combined US area sales goals by 9% for 2022.
  • Transformed underperforming teams into productive, profitable teams.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Direct line manager for 5 store managers located in New York City, Chicago, and Portland.
  • Created customized objectives for each stores diversified needs.
  • Facilitated interactive store events to boost sales and customer awareness in underachieving markets.
  • Created operational procedures to ensure consistency of service across all stores.
  • Responsible for recruiting and training dynamic talent and developing high performing teams.
  • Promoted collaboration through interactive and inspiring meetings held with all store managers.

Client Relationship Manager

Acne Studios
10.2016 - 03.2021
  • Coached team on building relationships and identifying client needs which led to 20% sales increase for 2019.
  • Administered the roll out and training of new CRM software.
  • Created a philosophy of meaningful interactions to maintain our repeat business standard of 25% total sales.
  • Provided instant feedback which is the most effective way to improve or compliment performance.
  • Developed my team of 19 to be promotable and prepared for future opportunities within the company.
  • Worked with a team of managers responsible for over 6 million in annual sales.
  • Met personal goal of $480,000 for the year of 2019.

Personal Shopper

Saks Fifth Avenue
09.2013 - 04.2016
  • Recruited to join a team of top sales professionals on Saks Fifth Avenue #1 designer shoe floor.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Expanded my client base to include a diverse base of high network clients.
  • Used company resources to drive business for special events and everyday traffic.
  • Created and developed a client based photo stream so that customers are able to view new merchandise on their own time and without coming into the store.
  • Consistently met or exceeded all company key performance indicators including email capture, pre sell goals, and credit applications.

Salon Shoes Manager

Nordstrom
11.2012 - 09.2013
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained relationships with vendors to ensure proper product placement and quantity.
  • Created employee schedules to align coverage with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Womens Shoes Assistant Manager

Nordstrom
08.2010 - 11.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Trained and developed new associates on POS system and new sales tactics.
  • Generated repeat business through exceptional customer service.

Cole Haan Specialist

Bloomingdales
05.2006 - 07.2010
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Hosted product knowledge presentations to boost Cole Haan sales across all departments.

Education

Bachelor of Arts - Fashion And Retail Management

The Art Institute of Atlanta
Atlanta, GA
05.2011

Timeline

Area Manager

Rains
09.2021 - 05.2023

Client Relationship Manager

Acne Studios
10.2016 - 03.2021

Personal Shopper

Saks Fifth Avenue
09.2013 - 04.2016

Salon Shoes Manager

Nordstrom
11.2012 - 09.2013

Womens Shoes Assistant Manager

Nordstrom
08.2010 - 11.2012

Cole Haan Specialist

Bloomingdales
05.2006 - 07.2010

Bachelor of Arts - Fashion And Retail Management

The Art Institute of Atlanta

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James LaMar