Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Lamaster

Mineral Wells

Summary

Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Multi tasks and works independently and within teams in fast-paced, high-volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record. Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Installation Technician

Nextlink Internet
01.2025 - Current
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Reduced service callbacks by ensuring accurate installations and proper equipment testing.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Mastered use of diagnostic tools to swiftly identify and resolve technical issues, minimizing downtime.
  • Ran fiber drops and terminated fiber ends.
  • Ran cat 5 cabling with knowledge of terminating RJ45 ends and keystones.
  • Knowledge of Light Level meters and other testing equipment for networking.

Supervisor

Innovex Downhole Solutions
09.2013 - 01.2025
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Identified individual employee's unique work styles and adapted management methods
  • Analyzed equipment breakdowns using various troubleshooting methods
  • Delegated tasks to others on grooming team
  • Worked with management team to implement proper division of responsibilities
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern
  • Audited and documented all processes and procedures for new accounts department
  • Set overall vision and provided team leadership
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Maintained compliance with company policies, objectives and communication goals
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency
  • Established network specifications and analyzed workflow, access, information and security requirements
  • Provided second-level support for all server class systems
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions
  • Worked with users to determine areas of technology in need of improved usability
  • Made recommendations regarding information technology infrastructure overhauls
  • Maintained AD for new users and current users. Added restrictions to files and folder for company use.
  • Ran helpdesk with Atera software assisting co workers with internal issues with desktops and laptops. Including replacing HD, SSDs, Laptop screens and keyboards on laptops.
  • Replaced rack switches, and Battery Back ups.

Owner

PC Ranch
01.2011 - 09.2013
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues
  • Tested and installed motherboards, processors and graphics cards on desk tops and laptops for corporate staff
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Configured hardware, devices and software to set up work stations for employees
  • Linked computers to network and peripheral equipment, including printers and scanners
  • Patched software and installed new versions to eliminate security problems and protect data
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks
  • Removed and replaced malfunctioning components to correct hardware problems
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Setup, installed and configured computers in various business locations to support operations and reporting
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Diagnosed and trouble shot problems, repairing and restoring machines to peak performance
  • Evaluated systems according to predetermined checklist and noted issues
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Helper

Details By Kevin
01.2008 - 01.2011
  • Inspected incoming vehicles, assessed condition and took note of any current damage prior to starting wash or detail
  • Inspected washing tools, equipment and materials daily for damage or needed repairs
  • Vacuumed and steam cleaned interior floors carpet and seating
  • Answered customer questions on pricing, products, procedures and materials used
  • Used scrapers, brushes and cleaners to eliminate layered on dirt, mud or debris
  • Cleaned wash equipment after shift and confirmed proper storage
  • Greeted customers and guided cars into washing and detailing area
  • Cleaned windows, mirrors, headlights, taillights and waxed and power buffed exterior
  • Disinfected steering wheel, handles, seats and other interior fixtures
  • Pressure washed car exterior, wheel wells and tires
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
  • Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
  • Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Education

High School Diploma -

Barber Hill Homeschool
Mineral Wells, TX
06-1997

Skills

  • Computer programming
  • Software programming
  • Technical programs
  • Computer assistance
  • Computer knowledge
  • Computer networks
  • Machine setup and calibration
  • Blueprint interpretation
  • Program specifications
  • Equipment maintenance
  • Safety and compliance
  • Reporting
  • Blueprint reading
  • Problem Solving
  • Communication Skills
  • Equipment installation
  • Power tools operation
  • Troubleshooting skills
  • Troubleshooting
  • Problem analysis
  • Network connectivity
  • Issue resolution

Certification

  • Esprit Basic Milling Class
  • Robot Operation Pro
  • TruLaser Cell 2D/3D Programming
  • TruLaser Cell Operator & Advanced Training
  • Trutops Technology Training
  • Hurco Lathe Programming & Ops Training

Timeline

Installation Technician

Nextlink Internet
01.2025 - Current

Supervisor

Innovex Downhole Solutions
09.2013 - 01.2025

Owner

PC Ranch
01.2011 - 09.2013

Helper

Details By Kevin
01.2008 - 01.2011

High School Diploma -

Barber Hill Homeschool

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James Lamaster