Photography, hiking, fishing, traveling, and reading
James Lamoureux
Sales
Powell,WY
Summary
Proven leader and efficient problem-solver, Enhanced customer satisfaction and increased sales revenue at Macy's Department Store through strategic sales management and exceptional customer service. Skilled in GPS navigation and fostering strong working relationships, Consistently ensure timely and accurate deliveries. Dedication to quality assurance and client relationship management drives operational excellence and business growth. Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
37
37
years of professional experience
Work History
Delivery Driver/Sales Associate
Advanced Auto Parts
09.2022 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated light trucks to deliver loads as far as 30 miles from home location.
Sales Manager
Macys Department Store
10.2007 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction, in metro stores this could be ongoing throughout the shift while managing the store.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives. When managing in Bellingham, Wa Macy's Store, my sales team opened more Macy's Cards then all 850 Macy's Stores during 4th sales quarter when Macys had that many stores.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to learn sales opportunities.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Sales Manager
Macys Department Store
10.2005 - 10.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led successful sales teams by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
Lowes Home Improvment
04.2004 - 10.2005
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Responsible for commercial, install, and special order sales. Only store in district to make all three sales goals.
Sales Associate/Sales Supervisor/Sales Manager
Macys Department Store
04.2000 - 04.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Checked store merchandise regularly for proper display and replenishment.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Trained team members in successful strategies to meet operational and sales targets.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Mentored junior staff members, fostering professional development and career progression within the organization.
Tropical Fish Specialist/Sales Associate Specialist
Pet Haven
09.1997 - 04.2000
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
General Laborer
Welsh Enterprises
03.1996 - 09.1997
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
Convenience Store Clerk
Cook Road Texaco
03.1995 - 09.1997
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
Convenience Store Clerk
Cook Road Arco
09.1994 - 03.1995
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
Warehouse Worker
Microdisk Services
09.1993 - 02.1994
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Worker
Pac National
05.1991 - 09.1993
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
Warehouse Worker
Microdisk Services
08.1987 - 05.1991
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
Education
General Studies
Skagit Valley College
Mount Vernon, WA1997
General Studies
Irvine Community College
Irvine, CA1981
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and cooperation
Accomplishments
- In my spare time I was a correspondent for WA Trails Association, writing trip reports and write-ups on certain hikes.
- US Marine Corp. 1980-1984(Honorable Discharge).
- Commercial Fisherman Bristol Bay, Alaska. Seasonal, 1973-1986.
- Successfully completed executive training programs with Lowe's, and executive training levels1 and 2 at Macys.
Hiking, photography, fishing, traveling, reading, improving my house.
Currently semi-retired looking for part time work. Have hiked all of my life and was a correspondent for the Washington Trails Association. This ties in with my outdoor photography. Always enjoy reading, traveling, and fishing. Currently restoring my home to what it would have looked like in 1950.
Timeline
Delivery Driver/Sales Associate
Advanced Auto Parts
09.2022 - 08.2024
Sales Manager
Macys Department Store
10.2007 - 04.2020
Sales Manager
Macys Department Store
10.2005 - 10.2007
Sales Manager
Lowes Home Improvment
04.2004 - 10.2005
Sales Associate/Sales Supervisor/Sales Manager
Macys Department Store
04.2000 - 04.2004
Tropical Fish Specialist/Sales Associate Specialist
Pet Haven
09.1997 - 04.2000
General Laborer
Welsh Enterprises
03.1996 - 09.1997
Convenience Store Clerk
Cook Road Texaco
03.1995 - 09.1997
Convenience Store Clerk
Cook Road Arco
09.1994 - 03.1995
Warehouse Worker
Microdisk Services
09.1993 - 02.1994
Warehouse Worker
Pac National
05.1991 - 09.1993
Warehouse Worker
Microdisk Services
08.1987 - 05.1991
General Studies
Skagit Valley College
General Studies
Irvine Community College
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureInterests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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