Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Lane

Monroe,CT

Summary

Hardworking Deli Clerk with 2 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking Management position. Offering excellent communication and good judgment.

Overview

8
8
years of professional experience

Work History

Deli Clerk

Bj's Wholesales Club
Stratford, CT
10.2020 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Learned other teammates' work tasks to train as backup.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Landscape Foreman

Self Employed Services
Bridgeport, CT
05.2016 - 07.2020
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Maintained grounds by trimming, weeding and general clean-up.
  • Performed planting, watering, mulching and edging of lawns.
  • Maintained routine landscaping schedules to boost lawn health.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Developed lasting customer relationships and grew network over time.
  • Installed stonework according to landscape design plan and client specifications.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Assisted with weekly project planning and crew scheduling.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.

Manager in Training

Burger King
Bethel, CT
07.2015 - 10.2017
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Enhanced supervisory and leadership abilities by working closely with mentoring current an new employees.
  • Assisted in organizing and overseeing assignments, planning and coordinating.
  • Pursued every opportunity to learn about fast food business at all levels and improve team member support.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

GED -

Unified School District #1
Suffield, CT
09.2010

Skills

  • Cleanliness and Sanitation
  • Food Preparation
  • Cash Drawer Operations
  • Stocking and Replenishing
  • Managing Orders and Deliveries
  • Employee Training and Supervision
  • Safe Food Handling
  • Food Packaging and Labeling
  • Product Stocking and Rotation
  • Customer Relations
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Time Management
  • Honesty and Integrity
  • POS Terminal Operations
  • Slicer Operation
  • Setup and Breakdown Procedures
  • Waste Management
  • Training and Coaching
  • Resolving Complaints

Timeline

Deli Clerk

Bj's Wholesales Club
10.2020 - Current

Landscape Foreman

Self Employed Services
05.2016 - 07.2020

Manager in Training

Burger King
07.2015 - 10.2017

GED -

Unified School District #1

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James Lane