Summary
Overview
Work History
Education
Skills
Timeline
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James Laphan

Sewell,NJ

Summary

Accomplished leader with a proven track record at UPS, adept in financial management and fostering team collaboration. Excelled in strategic planning and customer engagement, significantly enhancing operational efficiency and team productivity. Demonstrates exceptional decision-making and relationship-building skills, driving innovation and continuous improvement.

Overview

34
34
years of professional experience

Work History

Center Business Manager

UPS
07.2010 - 07.2021
  • Guided strategic planning sessions, aligning organizational goals.
  • Established communication strategies to maintain client engagement.
  • Formulated long-term business strategies by assessing market trends.
  • Collaborated with stakeholders to align operational objectives with corporate vision.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Assisted with hiring process and training of new employees.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
  • Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Center Dispatch Supervisor

UPS
01.2006 - 07.2010
  • Supervised team of 95 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 105 fleet vehicles.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Evaluated and adjusted over 85 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
  • Supervised team of 95 employees and provided training focused on maximizing overall performance.

Package On Road Supervisor

UPS
05.2001 - 01.2006
  • Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
  • Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
  • Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
  • Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
  • Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
  • Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.

Package Car Driver

UPS
05.1987 - 05.2001
  • Minimized delays due to unforeseen circumstances such as traffic jams or construction zones by adjusting route plans accordingly.
  • Strengthened relationships with customers by establishing rapport and fostering trust during daily interactions.
  • Reduced potential accidents through constant vigilance towards road conditions, weather changes, pedestrians, cyclists, and other drivers on the roadways.
  • Promoted a positive company image through professional appearance, courteous behavior, and clean vehicle maintenance.
  • Participated in regular training sessions to stay updated on company policies, safety regulations, and industry best practices.
  • Maintained excellent safety record through careful driving and adherence to company policies.

Education

Bachelor Of Business Administration And Management - Human Resources Management

Rowan University
Glassboro, NJ

Skills

  • Financial management
  • Customer service
  • Project management
  • Employee management
  • Documentation and reporting
  • Decision-making
  • Team building and leadership
  • Safety protocols and procedures
  • Verbal and written communication
  • Teamwork and collaboration
  • Team leadership
  • Relationship building
  • Analytical thinking

Timeline

Center Business Manager

UPS
07.2010 - 07.2021

Center Dispatch Supervisor

UPS
01.2006 - 07.2010

Package On Road Supervisor

UPS
05.2001 - 01.2006

Package Car Driver

UPS
05.1987 - 05.2001

Bachelor Of Business Administration And Management - Human Resources Management

Rowan University

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James Laphan