James Larry IV
Dallas,TX
Summary
Resourceful Commercial Technician recognized for productivity and ability to complete tasks efficiently. Skilled in troubleshooting, preventive maintenance, and system installation. Excel in time management, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Commercial Technician
Comcast
Atlanta
09.2021 - Current
- Determined maintenance requirements and assigned repairs to qualified employees
- Performed complex mechanical alignments and equipment calibration to meet quality standards
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Tested components and systems to evaluate performance and identify concerns
- Mentored junior technicians in maintenance, repair and reporting duties.
Commercial Supervisor
Comcast
Houston, TX
07.2018 - 09.2021
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Delivered onsite technical support for 20+ employees
- Monitored systems in operation and quickly troubleshot errors
- Documented support interactions for future reference.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Residential Cable Technician
Spectrum
Dallas, TX
04.2016 - 07.2018
- Resolved issues related to faulty connections or poor signal strength.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
Residential Cable Technician
Time Warner Cable
Dallas, TX
01.2015 - 04.2016
- Installed coaxial cables in residential homes and businesses according to industry standards.
- Provided customer service support to subscribers with regard to technical problems.
Education
Data Science Methodology -
01.2020
IBM: Data Science -
12.2019
Python for Data Science. Al & Development -
Skills
- Software
- Languages
- Desktop Technical Support
- Help Desk Operations
- Wireless Networking
- Mobile fleet management
- Debugging
- Software deployment management
- Data retention
- Programming
- Technical Support
- Desktop and laptop installations
- Technical Writing
- Technical Analysis
- Python
- C
- Swift
Timeline
Commercial Technician
Comcast
09.2021 - Current
Commercial Supervisor
Comcast
07.2018 - 09.2021
Residential Cable Technician
Spectrum
04.2016 - 07.2018
Residential Cable Technician
Time Warner Cable
01.2015 - 04.2016