James Laske

• Increased flight safety by consistently performing thorough pre-flight inspections and addressing potential issues.
• Maintained accurate flight logs for recordkeeping purposes and regulatory compliance.
• Ensured timely arrivals and departures by efficiently coordinating with air traffic control, ground crew, and other relevant personnel.
• Executed successful emergency landings in challenging conditions, prioritizing passenger safety above all else.

Airline Transport Pilot: Canadair Regional Jet (CL-65) and Embraer Brasilia (EMB-120)

• Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
• Streamlined check-in processes for faster service, resulting in reduced wait times.
• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
• Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.

Corporate Pilot- King Air C90A (Part 91)

• Enhanced overall flight experience for passengers through clear communication, attentive service, and smooth aircraft handling techniques.
• Contributed to the success of special charter flights by coordinating closely with clients and ensuring precise adherence to their unique requirements and preferences.

Traffic Watch for the Detroit, MI Metro Area (Cessna 172XP)