Summary
Overview
Work History
Education
Skills
References
Timeline
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James Laucher

Baltimore

Summary

Dynamic Assistant Produce Leader at Kroger with a proven track record in customer service and sales strategy. Skilled in inventory management and cross-selling techniques, I consistently enhanced customer satisfaction and boosted sales through effective product recommendations. Recognized for adaptability and reliability, I thrive in fast-paced environments while driving team success.

Overview

13
13
years of professional experience

Work History

Assistant Produce Leader

Kroger
Pickerington
03.2012 - Current
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained records related to sales for store management.
  • Cross-sold products and services to increase average transaction value.
  • Handled customer complaints in a professional manner.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Greeted customers upon entering the store and provided assistance.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Placed special orders or called other stores to find desired items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Organized displays to attract customers and promote sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Participated in team meetings and training sessions.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Assisted in the preparation and execution of physical inventory counts.
  • Described merchandise and explained use, operation and care.
  • Inspected purchased items for defects before handing them over to customers.
  • Helped customers by answering questions and locating merchandise.
  • Offered suggestions for additional items that may be of interest to customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Addressed customer questions and concerns regarding products and services.
  • Created price tags and merchandise signs for new items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.

Education

High School Diploma -

C-Tech
Newark, OH
05-2010

Skills

  • Customer service and support
  • Sales strategy and analysis
  • Inventory management
  • Visual merchandising
  • Point-of-sale operations
  • Cross-selling techniques
  • Stock management
  • Product expertise
  • Staff development
  • Store organization
  • Data analysis
  • Self-motivation
  • Audit reporting
  • Goal orientation
  • Priority management
  • Continuous improvement
  • Employee motivation
  • Digital literacy certification
  • Coaching skills
  • Adaptability and flexibility
  • Reliability and dependability
  • Issue resolution research
  • Vendor management strategies
  • Employee development initiatives
  • Sales forecasting techniques
  • Documentation and reporting practices
  • Financial management expertise

References

References available upon request.

Timeline

Assistant Produce Leader

Kroger
03.2012 - Current

High School Diploma -

C-Tech

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James Laucher