James Laughlin
Arvada,CO
Summary
Professional technician with strong background in automotive diagnostics, repair, and maintenance. Known for commitment to team collaboration and delivering results that exceed expectations. Adept at troubleshooting complex issues, utilizing advanced tools, and adapting to changing needs. Reliable, skilled in problem-solving, and focused on ensuring optimal vehicle performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Master Technician
Alpha Transmission
07.2014 - Current
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
Manager
Denver Affordable
03.2006 - 08.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Automotive Technology - Automotive Engineering
American Technical Center
Phoenix, AZ01.1990
Skills
All aspects of automotive, specializing in transmissions and drive train
Certification
ASE Recertified Master exp.
ATRA Master exp.
GMSET Ace Graduate
Engine performance and computer diagnostics, among many others.
Timeline
Master Technician
Alpha Transmission
07.2014 - Current
Manager
Denver Affordable
03.2006 - 08.2013
Automotive Technology - Automotive Engineering
American Technical Center