Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Laughlin

Arvada,CO

Summary

Professional technician with strong background in automotive diagnostics, repair, and maintenance. Known for commitment to team collaboration and delivering results that exceed expectations. Adept at troubleshooting complex issues, utilizing advanced tools, and adapting to changing needs. Reliable, skilled in problem-solving, and focused on ensuring optimal vehicle performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Master Technician

Alpha Transmission
07.2014 - Current
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
  • Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.

Manager

Denver Affordable
03.2006 - 08.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Automotive Technology - Automotive Engineering

American Technical Center
Phoenix, AZ
01.1990

Skills

    All aspects of automotive, specializing in transmissions and drive train

Certification

ASE Recertified Master exp.

ATRA Master exp.

GMSET Ace Graduate

Engine performance and computer diagnostics, among many others.

Timeline

Master Technician

Alpha Transmission
07.2014 - Current

Manager

Denver Affordable
03.2006 - 08.2013

Automotive Technology - Automotive Engineering

American Technical Center
James Laughlin