James Lawlor
Belfast
Summary
Experienced with handling variety of customer inquiries and concerns, ensuring high satisfaction rates. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Knowledge of customer relationship management and adept at fostering positive client interactions.
Overview
2
2
years of professional experience
Work History
Park Warden
Staffline Recruitment - Belfast City Council
08.2023 - Current
- Improved park safety by conducting regular maintenance checks in parks and facilities.
- Opened and closed parks daily
- Regularly patrolled parks to minimize anti social behavior
- enforced by-laws and dog control orders, litter code and alcohol by laws.
Taxi Driver
Fonacab
06.2023 - 08.2023
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Upheld high standards of cleanliness, sanitation, and service.
- Maintained log of daily trips to keep accurate records of fares and destinations.
Administration Officer
The Recruitment Co - Northern Ireland Civil Servic
09.2022 - 06.2023
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Education
Access Diploma - Humanities, Psychology, Sociology, NICATS Math's
Belfast Metropolitan College
01.2020
Teaching English as a foreign language -
The TEFL Academy
01.2018
Essential Skills Level 2 - Communication, Numeracy, ICT
Belfast Metropolitan College
01.2017
GCSE - English, French, Science, GNVQ Business
St Patrick's Secondary
01.1996
Skills
- Communication
- Organisational
- Outlook
- Proficient with Excel
- Attention to detail
- Data entry
- CRM systems
- Call center experience
- KPI monitoring
- Building rapport
- Dispute resolution
- Complaint handling
- Proficient in Microsoft Office
Education Experience
- Belfast Metropolitan College, Access Diploma in Humanities, 08/01/18, 06/30/20, Psychology, Sociology, NICATS Math's (High Commendation)
- Belfast Metropolitan College, Essential Skills Level 2, 01/01/17, 12/31/17, Communication (Pass), Numeracy (Pass), ICT (Pass)
- St Patrick's Secondary, GCSEs and GNVQ, 09/01/90, 06/30/96, GCSE English D, GCSE French D, GCSE Science D, GNVQ Business (Pass)
- The TEFL Academy, Teaching English as a Foreign Language, 01/01/18, 12/31/18, Teaching English as a Foreign Language (PASS)
Timeline
Park Warden
Staffline Recruitment - Belfast City Council
08.2023 - Current
Taxi Driver
Fonacab
06.2023 - 08.2023
Administration Officer
The Recruitment Co - Northern Ireland Civil Servic
09.2022 - 06.2023
Teaching English as a foreign language -
The TEFL Academy
Essential Skills Level 2 - Communication, Numeracy, ICT
Belfast Metropolitan College
GCSE - English, French, Science, GNVQ Business
St Patrick's Secondary
Access Diploma - Humanities, Psychology, Sociology, NICATS Math's
Belfast Metropolitan College
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