Summary
Overview
Work History
Education
Skills
Skills - Core Skills
Timeline
Generic
JAMES L. BOWLES

JAMES L. BOWLES

Sherman

Summary

Dynamic Customer Service Advocate with a proven track record at Accredo Healthcare, excelling in problem-solving and customer satisfaction. Leveraging strong organizational skills and active listening, I effectively resolved complex issues, enhancing patient experiences and streamlining medication ordering processes. Committed to delivering exceptional service and fostering positive relationships.

Overview

10
10
years of professional experience

Work History

Customer Service Advocate

Accredo Healthcare
Sherman
11.2020 - 08.2021
  • Used the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.
  • Logged calls into a proprietary call management system for tracking and reporting purposes.
  • Answered patient calls and places orders for Specialty medications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Advocate

Dialog Direct
Denison
09.2017 - 03.2020
  • Answers pharmacy calls pertaining to Third Party billing.
  • Provide assistance to retail pharmacies ensuring issues are identified and resolved in a timely manner.
  • Log calls into a proprietary call management system for tracking and reporting purposes.
  • Serve as a liaison between pharmacies and insurance plan or claims processors to resolve prescription problems.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

Marketing Representative

Future Payment Technologies
Sherman
01.2012 - 04.2016
  • Generate sales appointments by providing product and technical information in a timely manner.
  • Developed understanding of product line and value chain.
  • Proactively recommended items needed by customers to increase customer satisfaction and improve transaction profitability.
  • Provided detailed information on various products and services.

Education

Associate of Applied Science -

High-Tech Institute
Phoenix, AZ
03.1999

High School Diploma -

Spring Hill High School
Mariposa, California
12.1997

Skills

  • Organizational skills
  • Attention to detail
  • Customer service excellence
  • Interpersonal communication
  • Effective communication
  • Multitasking ability
  • Problem-solving expertise
  • Reliability and responsibility
  • Knowledge of local streets and neighborhoods
  • Route familiarity
  • Active listening proficiency
  • Microsoft Excel proficiency
  • Customer support
  • Medication ordering
  • Problem solving
  • Escalation handling

Skills - Core Skills

  • Strong organizational skills and attention to detail
  • Excellent customer service skills
  • Excellent interpersonal and communication skills
  • Strong multitasking skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Familiarity with local streets, neighborhoods, and routes
  • Excellent active listening skills
  • Microsoft Excel
  • Inbound Customer Calls

Timeline

Customer Service Advocate

Accredo Healthcare
11.2020 - 08.2021

Customer Service Advocate

Dialog Direct
09.2017 - 03.2020

Marketing Representative

Future Payment Technologies
01.2012 - 04.2016

Associate of Applied Science -

High-Tech Institute

High School Diploma -

Spring Hill High School

Similar Profiles

CREATE PROFILE