James L. Copley

• Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
• Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.

• Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
• Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
• Maintained a safe environment for employees and visitors through diligent access control procedures.

• Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
• Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
• Worked with heavy machinery and various power tools when assembling parts.
• Increased assembly accuracy by meticulously following blueprints, schematics, and engineering specifications.
• Tested finished products for compliance with tolerances and overall quality.

• Maintained equipment; drove heavy equipment to repair and maintain the facility; monitored display boards and adjusted flow regulators, as needed; regularly communicated with staff regarding needs and concerns effecting the plant’s operation

Served as Store Associate; promoted to Merchandise Execution Technician in 2010

• Spent five years traveling between Home Depot Stores setting up and tearing down displays
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Two-time Double Platinum Award for Outstanding Service
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Preparation and Delivery, Directly Supervised 30 civilian employees
• GPS System and Radio Installation into military vehicles as a civilian contractor; required consistent, clear communication and interactions with military personnel, maintained military code of conduct during my tenure

• Served in the 65th Engineering Battalion at Schofield Barracks, Hawaii; served as a Combat Engineer –E-4, Team Leader
• Radio operator and communications specialist for S 2 (Security Section) and Administrative Log Center; participated in deployments to Korea, Japan, and Panama
• Received Army Certificate of Achievement and Light Fighters and Jungle Operators Certificate; Honorable Discharge; Secret Security Clearance Issued