Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Lee

Richmond,KY

Summary

Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 45+ years of related experience. Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Fixed Operations Director

Eagle Chevrolet GMC
04.2021 - Current
  • Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
  • Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
  • Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
  • Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
  • Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
  • Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
  • Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
  • Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised mechanics, service advisors and sales personnel.

Fixed Operations Manager

Big M C,D,J,R
03.2017 - 04.2021
  • Improved customer satisfaction by implementing efficient service processes and staff training programs.
  • Reduced repair cycle times through streamlined workflows and effective resource allocation.
  • Increased revenue by identifying upselling opportunities and fostering strong client relationships.
  • Enhanced team performance with regular coaching, feedback, and professional development opportunities.
  • Managed warranty claims efficiently to ensure timely resolution of issues while minimizing financial impact on the dealership.
  • Maintained open lines of communication with manufacturers regarding technical updates, recalls, or other relevant information affecting dealership operations or customers'' vehicles.

Fixed Operations Manager

Bob Allen Motor Mall
06.2016 - 03.2017
  • Improved customer satisfaction by implementing efficient service processes and staff training programs.
  • Reduced repair cycle times through streamlined workflows and effective resource allocation.
  • Increased revenue by identifying upselling opportunities and fostering strong client relationships.
  • Developed annual budgets, allocating resources effectively to maximize profitability and operational efficiency.
  • Fostered a culture of continuous improvement within the fixed operations department by encouraging employee feedback and implementing best practices from other successful dealerships or industries.
  • Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
  • Maintained open lines of communication with manufacturers regarding technical updates, recalls, or other relevant information affecting dealership operations or customers'' vehicles.

Dan Cummins Chevrolet

Fixed Operations Manager
02.2003 - 02.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Lafayette High School
Lexington, KY
06.1976

Skills

  • Optimizing Profitability
  • Developing Managers
  • Staff Development
  • Setting Goals
  • Administering Claims
  • Technical Knowledge
  • Customer Relations
  • Preparing Budgets
  • Operational Efficiency
  • Maintaining Compliance
  • Pricing Policies
  • Budgeting and Forecasting
  • Team Leadership
  • Cross-functional Collaboration
  • Conflict Resolution
  • Inventory Control
  • Problem Solving
  • Organizational Skills
  • Customer Service
  • Financial Management
  • Process Improvement
  • Project Management
  • Time Management
  • Data Analysis
  • KPI Tracking
  • Cost Analysis and Savings
  • Goal Setting
  • Delegation
  • Training Management
  • Staff Training/Development

Timeline

Fixed Operations Director

Eagle Chevrolet GMC
04.2021 - Current

Fixed Operations Manager

Big M C,D,J,R
03.2017 - 04.2021

Fixed Operations Manager

Bob Allen Motor Mall
06.2016 - 03.2017

Dan Cummins Chevrolet

Fixed Operations Manager
02.2003 - 02.2012

High School Diploma -

Lafayette High School

Similar Profiles

CREATE PROFILE
James Lee