James Lee
Folsom,CA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing excellent service experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head Bartender
Yard House Restaurant
05.2011 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Golf Starter
Morton Golf
09.2008 - 03.2013
- Streamlined check-in process, effectively communicating necessary information to golfers upon arrival.
- Coordinated closely with maintenance staff, relaying pertinent information about course conditions or necessary repairs.
- Ensured player satisfaction, addressing concerns and resolving issues promptly.
- Regularly updated player records within reservation system for accurate documentation purposes.
- Assisted in training new starters on proper procedures, maintaining high standards of professionalism across the team.
- Enhanced golfer experience by providing timely and efficient starter services.
- Developed strong relationships with members, fostering a welcoming atmosphere at the facility.
- Facilitated clear communication between golfers, marshals, and clubhouse staff for seamless coordination during busy periods.
Server
Ruth's Chris Steakhouse
09.2005 - 08.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Busser
Scott's Seafood
10.2004 - 11.2005
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Education
No Degree - Business Administration
Sierra College
Rocklin, CAHigh School Diploma -
Casa Roble Fundamental High School
Orangevale, CA05.2004
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- Above Average Spanish
- Highly reliable
- Outgoing Personality
- Menu Memorization
- Liquor, beer, and wine knowledge
- Salesmanship
Accomplishments
Won "Best On Tap" Bartender Competition
Certification
Cicerone Certified
Timeline
Head Bartender
Yard House Restaurant
05.2011 - Current
Golf Starter
Morton Golf
09.2008 - 03.2013
Server
Ruth's Chris Steakhouse
09.2005 - 08.2011
Busser
Scott's Seafood
10.2004 - 11.2005
No Degree - Business Administration
Sierra College
High School Diploma -
Casa Roble Fundamental High School