James LEE
Schaumburg,Illinois
Summary
IT Analyst II/III + System administrator with 4 years of experience in Active Directory, Asset management, IAM OKTA/Sail Point administration , SCCM .
Good Mix of interpersonal skills, and technical skills. Ability to work as a team and help everyone out to better processes.
Overview
4
4
years of professional experience
Work History
IT Analyst II/III
New Century Diagnostics Inc
Buffalo Grove, IL
05.2020 - Current
- Active Directory , onboarding users, offboarding users, kept track of assets through JIRA life cycle , created security groups , created group policy to improve security policies to specific organizational units.
- Assigned licenses to all users that were onboarded, created shared mail boxes assigned permissions for specific users to send and send on behalf of users, added work applications that users needed.
- Implemented OKTA / Sail Point IAM to improve role based, permissions throughout the entire organizations.
- Help set up users by assigning work application, permissions,multi factor authentication, whenever user logged on through single sign on , they would use MFA through OKTA verify phone application to verify authorization . I would then grant users access to work application by creating specific groups tied to that organizational unit
- Used Log rhythm to watch and monitor end users (revoke access , user login and logoff , unusual attempts and installation of software)
- Cleaned up active directory (Accounting, Marketing, Operations)Removing devices that are past 90 days , deleting users that are no longer with the company and making sure we get the assets back .
- Installed VPN to clients and install certificates so they could access certain servers.
- Experience with VOIP Cisco , Cisco Jabber, VDI
- Deactivated user on AD, unassigned licenses, blocked sign in, blocked mail boxes.
- VMware Administration (installed servers, upgrading hosts, patching and updating servers, taking snapshots for documentation)
- PowerShell experience (starting back services, testing connections of websites, checking port availability)
- Understanding priority when it comes to supporting end users
- Deployed Software applications to end users (chrome, VPN, adobe reader)
- Deployed patches to environment
- Implemented MFA to the environment (OKTA)
- Implemented automatic lock of computers when away for 10 minutes
- Implemented password characters being 13 characters long
- Implemented password change in 60 days instead of 90 days
- Installed rapid 7 agent and Symantec in environment , ran scans that were found vulnerable on a computer , deleted through registry or updated the application so it was no longer vulnerable
- Reported phishing tactics potentially used on our environment
- Whitelisted IP addresses for specific server access
- Created inbound and outbound rules for firewall
- Installed log rhythm to servers and updated them with latest patches
- End user training on security
- Good understanding of how Windows Servers operates (Domain Controller) installing group policy, file storages , starting and stopping services, updating servers to latest patch.
- Set up a LAN network with 30 computers
- Handled the on-boarding and off-boarding process of end users
- Set up end users' workstation with laptop and docking station
- Hardware experience (CPU, RAM, thermal paste)
- Set up Mac users and connected them to the domain
- Set up windows laptops for new users and connected them to the domain
- Active directory, VPN, updating outdated software applications and windows patching updates
- Implemented patches to workstations with latest updates using SCCM
- Assisted with A/V for board meetings (Zoom, Webex)
- Identifying phishing emails and encrypting emails to protect data
- Configured MFA for VPN access
- Managed teams configuring profiles and manage settings
- Helped set up zoom meetings
- Kept track of assets on asset track
- Removed malware, ransomware, and other threats from laptops and desktop computers.
IT Technical Remote (Contract)
American College of Surgeons
Chicago, IL
05.2023 - 01.2024
- Managed JAMF pro and Intune as global admin
- Set up Mac users and connected them to the domain
- Set up windows laptops for new users and connected them to the domain
- Active directory, VPN, updating outdated software applications and windows patching updates
- VPN issues (Barracuda, Palo Alto)
- End user education training
- Deployment of workstations for end users
- Implemented patches to workstations with latest updates using SCCM
- Set up new users with requesting software applications and email accounts
- Set up email's, virtual hypervisor with VDI, and Cisco Jabber
- Active directory adding users and filling out attributes values
- Assisted with A/V for board meetings (Zoom, Webex)
- Helped implement AD Self-service reset password
- Identifying phishing emails and encrypting emails to protect data
- Experience with Jira Ticketing system and Zen desk
- Restarted virtual machines on VM ware
- Configured MFA for VPN access
- Managed teams configuring profiles and manage settings
- Helped set up zoom meetings
- Kept track of assets on asset track
- Removed malware, ransomware, and other threats from laptops and desktop computers.
Education
Bachelor of Science - Administration
SIUC Carbondale
01.2012
Bachelor of Science - Nursing
Ambria College of Nursing
01.2012
Skills
- Active Directory
- IAM
- Microsoft 365
- SCCM
- Interpersonal Skills
- Security Groups
- System Administrator
- Onboarding and Offboarding
- VMware
- Security
- Windows/MAC
State
60193
City
Illinois
Street
Schaumburg
Timeline
IT Technical Remote (Contract)
American College of Surgeons
05.2023 - 01.2024
IT Analyst II/III
New Century Diagnostics Inc
05.2020 - Current
Bachelor of Science - Administration
SIUC Carbondale
Bachelor of Science - Nursing
Ambria College of Nursing