James Lee
Orlando,FL
Summary
Dynamic Sales Manager with a proven track record at Ews, enhancing sales performance and expanding customer bases through expert client relationship management and strategic sales planning. Excelled in leading teams, fostering vendor relations, and driving continuous improvements. Skilled in sales coaching and communication, achieving significant revenue growth.
Overview
18
18
years of professional experience
Work History
Sales Manager
Endurance Warranty
08.2022 - Current
- Developed an executed effective approaches to enhance sales performance
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Implemented process changes designed to streamline workflow within the department.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Executed strategic sales plans to expand customer base and revenue.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
Collection and Team Leader
transworld system inc
05.2021 - 08.2023
- Developed and implemented sales strategies to increase market share.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Team Lead Manager
Rolling Meadows
01.2007 - 06.2022
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Provided support to junior staff during peak periods of workloads.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Education
Graduate Certificate - Youth Worker
Woodseer Community College
London England02-1994
Skills
- Sales Tracking
- Client Relationship Management
- Sales Planning
- Lead Generation
- Sales team training
- Vendor Management
- Account Management
- Sales Coaching
- Relationship Building
- Direct Sales
- Continuous improvements
- Rapport and relationship building
- Exceptional multi-tasker
- Excellent communication skills
Timeline
Sales Manager
Endurance Warranty
08.2022 - Current
Collection and Team Leader
transworld system inc
05.2021 - 08.2023
Team Lead Manager
Rolling Meadows
01.2007 - 06.2022
Graduate Certificate - Youth Worker
Woodseer Community College
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