James Lee

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
• Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
• Served high customer volumes during special events, nights, and weekends.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Kept bar stocked with liquors, juices and garnishes for drinks.

• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Developed and created a bar program along with 15+ signature cocktails.
• Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
• Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
• Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
• Mentored and trained staff members to ensure exceptional customer service standards.

• Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
• Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Improved customer service rankings by resolving issues quickly and accurately.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Created attractive bar displays by strategically arranging bottles and glasses.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Increased bar revenue by 200% through development and marketing of featured cocktails.
• Developed unique drink and cocktail offerings to enhance bar reputation through repeat clients needs and wants.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies bi-weekly.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Decreased waste by 75% through creating and following strict recipes and measurements for drinks.
• Prepared custom and a-la-carte drink orders by accurately measuring and mixing house ingredients.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Managed disruptive customer behavior and mitigated liability by taking appropriate actions that wouldn't disrupt the environment.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

• Excelling as the Bar Manager for the Oga's Japanese Restaurant in Natick, Ma for two to three years, ensuring compliance with safety and health regulations while scheduling work shifts, performing inventory control, and managing up to 6 employees at any given time.
• Achieving higher bar ticket averages by effectively training and developing bartenders on strategic up-selling techniques.
• Leveraging keen knowledge of optimal wine/sake and food pairings to provide customer drink recommendations and achieve superior customer feedback.
• Providing guests with professional and personable service, exceptional food and beverage quality, and an attractive and well-maintained environment.

With my previous bar management experience, coupled with my enthusiasm and my outgoing demeanor, I could swiftly surpass your expectations for this role. I look forward to discussing the position in further detail.