Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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James Lencek

System Administrator
Corona,CA

Summary

Reliable IT Professional with 4 years of experience in system and network administration. As a dedicated father and husband, committed to personal growth and contributing to a company's success. My objective is to be an integral team member, showcasing unwavering work ethic, meticulous attention to detail, and a strong foundation of technical expertise. Thriving in team environments, valuing open communication and collective problem-solving.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Customer Support Eng./Senior System Administrator

Clubspeed
10.2019 - 10.2023
  • Administered and maintained heterogeneous IT infrastructure
  • Perform at least 5 Network/Provider Swaps over phone, using remote software
  • Diagnosed and resolved complex technical issues through in-depth analysis,
    facilitating uninterrupted business operations.
  • Supported implementation of new technologies by providing technical
    expertise and training to colleagues as needed.
  • Enabled smooth transitions during hardware and software upgrades,
    minimizing disruptions to end-users.
  • Installed, configured, and managed Windows Server, MAC, Linux, and UNIX OS
  • Performed system/software updates, patches, and upgrades
  • Established network specifications and analyzed workflow, access,
    information and security requirements.
  • Administered Active Directory services
  • Provided technical support to end-users, resolving system issues promptly and
    efficiently
  • Answered calls and emails at help desk to assist customers with basic support,
    bug fixes, and configuration issues
  • Took ownership of issues and set proper and realistic expectations to deliver
    prompt solutions
  • Trained customers to use and maintain equipment to reduce service issues.
  • Enhanced customer satisfaction by promptly addressing technical issues and
    providing effective solutions.
  • Played instrumental role in retaining key accounts by ensuring prompt
    resolution of escalated issues and maintaining strong communication
    throughout process.
  • Developed comprehensive troubleshooting guides for common issues,
    resulting in quicker problem-solving for clients.
  • Conducted regular training sessions for new hires to ensure consistent service
    levels across team.
  • Streamlined network operations by automating routine tasks using advanced
    scripting techniques.
  • Simplified troubleshooting processes by creating detailed documentation for
    system configurations, procedures, and best practices.
  • Enhanced system performance by optimizing server configurations and
    implementing regular updates.
  • Contributed to cost-saving initiatives by analyzing resource usage trends and
    recommending infrastructure adjustments accordingly.
  • Devised scripts and automation tools to improve system efficiency.
  • Established effective communication channels between IT support staff and
    end-users, leading to improved issue resolution times overall.
  • Introduced management tools to create and manage virtual server
    computing environment

POOL SERVICE TECHNICIAN

PoolMax Inc
08.2014 - 10.2019
  • Maintained and repaired swimming pools and related equipment
  • Maintained and serviced 90 pools in a week
  • Applied knowledge of chemistry, water treatment, and pool equipment necessary to maintain water in swimming pools and spas
  • Maintained safe pool operations by following safety and proper chemical use procedures
  • Recognized and troubleshooted pool equipment problems
  • Maintained proper records according to company procedures
  • Drove to customers' locations
  • Tested pH of swimming pool water
  • Added chlorine, acid, and other chemicals to correct pH
  • Repaired light fittings, leaks, cracks, and faulty equipment
  • Provided advice on pool care to customers
  • Vacuumed pool to remove dirt, debris, and contaminants at bottom of pool
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.

UNLOADER

UPS
04.2018 - 08.2018
  • Utilized 'hand-to-surface' techniques when handling parcels
  • Scanned, read, and assigned cartons for proper grouping
  • Loaded and unloaded packages according to destination
  • Moved packages onto conveyor belts, trucks, or pallets
  • Operated hand tools and mechanical equipment to assist with movement of bigger packages
  • Maintained clean and organized work area
  • Followed all safety procedures
  • Reported any accidents or injuries immediately
  • Assisted with other tasks as needed
  • Communicated effectively with co-workers and supervisors
  • Met and exceeded all productivity goals by 20%.

Education

Certificate of Completion, Cyber Security Boot Camp - Cyber Security

University of California, Irvine
Irvine, CA
11.2019

Bachelor of Science, Network Systems Administrator - Network Systems Administrator

ITT Technical Institute
Corona, CA
08.2017

Skills

Technical Support

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Certification

ESET Cyber Security Awareness Certificate, 03/2023

Timeline

Customer Support Eng./Senior System Administrator

Clubspeed
10.2019 - 10.2023

UNLOADER

UPS
04.2018 - 08.2018

POOL SERVICE TECHNICIAN

PoolMax Inc
08.2014 - 10.2019

Certificate of Completion, Cyber Security Boot Camp - Cyber Security

University of California, Irvine

Bachelor of Science, Network Systems Administrator - Network Systems Administrator

ITT Technical Institute

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