Summary
Overview
Work History
Education
Skills
Certification
Awards
Additional Information
Websites
Timeline
Receptionist
James Lencek

James Lencek

Corona,CA

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem-solving and decision-making. 4 years of progressive IT experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Engineer

Clubspeed
Irvine, CA
10.2019 - 10.2023
  • Administered and maintained heterogeneous IT infrastructure
  • Perform at least 5 Network/Provider Swaps over phone, using remote software
  • Collaborated with cross-functional teams to identify problems and implement solutions
  • Develop and update comprehensive system documentation and standard operating procedures
  • Installed, configured, and managed Windows Server, MAC, Linux, and UNIX OS
  • Implement and managed backup and disaster recovery strategies
  • Performed system/software updates, patches, and upgrades
  • Monitor system performance
  • Administered Active Directory services
  • Provided technical support to end-users, resolving system issues promptly and efficiently.
  • Answered incoming support inquiries via chat, phone and email
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes, and configuration issues
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions
  • Trained customers to use and maintain equipment to reduce service issues

Pool Service Technician

PoolMax Inc.
08.2014 - 10.2019
  • Maintaining and repairing swimming pools and related equipment
  • Maintained and serviced 90 pools in week
  • Applying knowledge of chemistry, water treatment, and pool equipment necessary to maintain water in swimming pools and spas
  • Maintaining safe pool operations by following safety and proper chemical use procedures
  • Recognizing and troubleshooting pool equipment problems
  • Maintaining proper records according to company procedures
  • Driving to customers' location
  • Testing pH of swimming pool water
  • Adding chlorine, acid, and other chemicals to correct pH
  • Repairing light fittings, leaks, cracks, and faulty equipment
  • Providing advice on pool care to customers.
  • Vacuumed pool to remove dirt, debris, and contaminants at bottom of pool
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining
  • Assembled and disassembled filters for pool openings, closings and repairs
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care
  • Inspected pool equipment and verified proper functionality to maintain safety standards
  • Worked with diverse types of weather and ground conditions
  • Inspected, evaluated and calibrated electrical and mechanical systems and components
  • Diagnosed and repaired problems with electrical and mechanical systems

Unloader

UPS
04.2018 - 08.2018
  • Utilizing 'hand-to-surface' techniques when handling parcels
  • Scanning, reading, and assigning cartons for proper grouping
  • Loading and unloading packages according to destination
  • Moving packages onto conveyor belts, trucks, or pallets
  • Operating hand tools and mechanical equipment to assist with movement of bigger packages
  • Maintaining clean and organized work area
  • Following all safety procedures
  • Reporting any accidents or injuries immediately
  • Assisting with other tasks as needed
  • Communicating effectively with co-workers and supervisors
  • Meeting & exceeding all productivity goals by 20%.

Education

Certificate of Completion - Cyber Security Boot Camp

University of California, Irvine
Irvine, CA
11.2019

Bachelor of Science - Network Systems Administrator

ITT Technical Institute
Corona, CA
08.2017

Skills

  • Positivity - 4 years
  • Recognizing & developing potential in others - 4 years
  • Training New Support Engineers - 3 years
  • Microsoft Office, Freshdesk, Zendesk, JIRA - 4 years
  • Database: SQL Server, MySQL - 4 years
  • HTTPS, TCP/IP, DNS, DHCP, VPN, RDP - 4 years
  • Network Troubleshooting - 4 years
  • Software Troubleshooting - 4 years
  • Virtualization: VMware, Hyper-V - 4 years
  • Backup & Disaster Recovery - 4 years
  • System Maintenance - 4 years
  • System Health Monitoring - 4 years
  • Hardware Management & Troubleshooting - 4 years
  • Top Tier Customer Service - 4 years
  • AWS - 1 year
  • User Training - 3 years
  • Helpdesk Administration - 4 years
  • Network Security Management - 2 years
  • Vendor Relationship Management - 4 years
  • Port Security Knowledge - 2 years
  • Server Event Logging - 4 years
  • Script Writing - 4 years
  • Cloud Management - 2 years
  • Incident Management - 4 years
  • LAN/WAN - 1 year
  • Web Security -4 years
  • File system administration - 4 years

Certification

  • ESET Cyber Security Awareness Training Certificate, 03/2023
  • CompTIA Network +, 01/2024 - 01/2027

Awards

  • Master of Information - Able to find & create documentation, fully document issues, and escalate effectively - 07/2022
  • Master of Process - Know how to escalate properly, Meet SLA, & Customer Info accurate - 07/2022
  • Master of Education - Able to handle training for internal staff and customers, assist other team members through unknown/difficult issues -07/2022
  • Master of Challenge - Ability to lead difficult tasks/tickets, while taking care of challenging or upset customers -07/2022

Additional Information

  • UCI Pentesting Project Final Exam- PenTest RAVEN Web App
  • Raven Web App PentTest- Final Exam

Timeline

Customer Support Engineer

Clubspeed
10.2019 - 10.2023

Unloader

UPS
04.2018 - 08.2018

Pool Service Technician

PoolMax Inc.
08.2014 - 10.2019

Certificate of Completion - Cyber Security Boot Camp

University of California, Irvine

Bachelor of Science - Network Systems Administrator

ITT Technical Institute

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James Lencek