JAMES LENOX-WISE
St Louis,US
Summary
Dedicated team player and quick learner looking for a position as a database administrator with a forward-thinking company. In the face of rapidly evolving and changing markets, dedicated team player with expertise in continuous process improvements. Hardworking With the Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
BJC Healthcare - Christian Hospital
11133 Dunn Rd
06.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Call Center Receptionist
Ameren Corporation
St. Louis, MO
08.2023 - 03.2024
- Answering and handling calls. Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
- Provide resolution. Identify and prioritize urgent or escalated issues, ensuring prompt resolution
- Customer assistance and support. Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
- Documentation and system updates. Accurately and thoroughly document customer interactions and transactions in the CRM system
- Adherence to policies and procedures. Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service
Call Center Representative
Caleres
St. Louis, MO
01.2023 - 08.2023
- Answering and handling calls. Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
- Provide resolution. Identify and prioritize urgent or escalated issues, ensuring prompt resolution
- Customer assistance and support. Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
- Documentation and system updates. Accurately and thoroughly document customer interactions and transactions in the CRM system
- Adherence to policies and procedures. Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service
Line Cook
Cooper's Hawk Winery & Restaurant
Town and Country, MO
10.2021 - 05.2022
- Inspect facilities, equipment or supplies to ensure conformance to standards.
- Clean food preparation areas, facilities, or equipment.
- Maintain food, beverage, or equipment inventories.
- Assess equipment functioning.
- Check quality of foods or supplies.
- Serve food or beverages.
- Arrange food for serving.
- Measure ingredients.
- Mix ingredients.
- Cook foods.
Sales Associate
The Home Depot
Brentwood, MO
10.2020 - 05.2021
- Sort materials or objects for processing or transport.
- Load shipments, belongings, or materials.
- Mark materials or objects for identification.
- Record operational or production data.
- Review work orders or schedules to determine operations or procedures.
- Receive information or instructions for performing work assignments.
- Move materials, equipment, or supplies.
- Secure cargo.
- Position material handling equipment.
- Monitor cargo area conditions.
Dishwasher/Prep Cook
Cooper's Hawk Winery & Restaurant
Town and Country, MO
09.2020 - 04.2021
- Inspect facilities, equipment or supplies to ensure conformance to standards.
- Clean food preparation areas, facilities, or equipment.
- Maintain food, beverage, or equipment inventories.
- Assess equipment functioning.
- Check quality of foods or supplies.
- Serve food or beverages.
- Arrange food for serving.
- Measure ingredients.
- Mix ingredients.
- Cook foods.
Lead Sales Associate
Dollar General
Hazelwood, MO
03.2020 - 11.2020
- Sort materials or objects for processing or transport.
- Load shipments, belongings, or materials.
- Mark materials or objects for identification.
- Record operational or production data.
- Review work orders or schedules to determine operations or procedures.
- Receive information or instructions for performing work assignments.
- Move materials, equipment, or supplies.
- Secure cargo.
- Position material handling equipment.
- Monitor cargo area conditions.
Education
High School - undefined
North Technical High School
Florissant, MO01.2020
Skills
- Report writing
- Team management
- Food preparation
- Problem resolution
- Communications
- Relationship development
- Front desk operations
- Team Leadership
- Customer service
- Strong verbal communication
- Team building
- Self-motivated
- Organization
- User interface understanding
- MS Office
- Blood glucose monitoring
- Vital signs monitoring
Timeline
Patient Care Technician
BJC Healthcare - Christian Hospital
06.2024 - Current
Call Center Receptionist
Ameren Corporation
08.2023 - 03.2024
Call Center Representative
Caleres
01.2023 - 08.2023
Line Cook
Cooper's Hawk Winery & Restaurant
10.2021 - 05.2022
Sales Associate
The Home Depot
10.2020 - 05.2021
Dishwasher/Prep Cook
Cooper's Hawk Winery & Restaurant
09.2020 - 04.2021
Lead Sales Associate
Dollar General
03.2020 - 11.2020
High School - undefined
North Technical High School