James Lentner

Executed installation of all Azon machinery independently without mechanical assistance.

Trained operators on machinery operation and provided follow-up support post-installation.

Conducted thorough testing, including documentation and ratio checks for machinery functionality.

Identified and resolved installation issues to ensure optimal performance of equipment.

Coordinated customer training sessions, defining objectives and scheduling with production supervisors.

Delivered hands-on training at customer facilities, enhancing operator proficiency.

Completed quality audits by notifying essential personnel at least 10 days prior to visits.

Documented audit findings in E-QA, ensuring timely communication of results to customers within 24 hours.

Managed Azon funds with diligence and accountability.

Submitted expense reports within 10 days of trip completion.

Sourced competitive rates for airfare, rental cars, and hotels.

Reported credit card issues, including fraud or unauthorized transactions, without delay.

Attached itemized receipts to all expense reports for accurate documentation.

Generated service and parts quotes for custom trailer repairs using QuickBooks.

Managed warranty claims and tracked technician commissions through Excel.

Conducted final quality checks and communicated service outcomes to customers during pickups.

• Installed, calibrated, and repaired biomedical devices in hospital settings, ensuring precise functioning and safety compliance.
• Generated service reports and maintained logs in Oracle CRM to document all activities.
• Resolved issues promptly, enhancing customer satisfaction through effective communication.
• Tracked comprehensive driving logs recording mileage and fuel consumption.

• Installed and spliced fiber optic cables via bucket trucks and underground access points.
• Trained in fiber testing procedures to ensure optimal connectivity.
• Resolved customer complaints on-site, enhancing service quality.

• Serviced low-temperature sterilizers, executing PLC reprogramming using CX-Programmer.
• Supported cross-functional research and development and sales collaboration via Tier 2 updates.
• Conducted nationwide in-field upgrades, quality assurance, and preventive maintenance.
• Facilitated communication among failure analysis, engineering, and field service teams.
• Supported R&D collaboration to enhance equipment reliability using field feedback.

• Executed emergency repairs and annual maintenance on food packing equipment.
• Diagnosed and resolved mechanical, electrical, and control system issues.
• Conducted customer training sessions to enhance operational proficiency.
• Submitted daily field reports to document service activities.
• Executed Tig and Mig welding processes to ensure precision and quality in fabrication.
• Managed shipping and handling of conveyors onto semi-trucks for efficient distribution.

• Managed payroll, invoicing, collections, and order processing via QuickBooks.
• Handled installations and minor repairs of HP printers on-site.
• Managed customer service through phone calls, emails, and in-person interactions.
• Executed software and hardware upgrades to enhance operational efficiency.
• Conducted customer check-ins to assess satisfaction and address concerns.

• Executed repairs and maintenance on diverse hospital equipment, including beds, cots, stretchers, and surgical pumps according to Stryker Medical specifications and customer deadlines.
• Conducted periodic maintenance and quality checks while ensuring compliance through Oracle CRM.
• Performed equipment installations, upgrades, and troubleshooting across multiple states.
• Executed assembly tasks across all production lines for Stryker products.
• Conducted physical inventory counts in Stryker's warehouse and vehicle stock.
• Demonstrated exceptional customer etiquette to support sales team operations.
• Cultivated strong customer relationships to promote equipment and services.
• Effective use of calibrated equipment, OHM meters, Hi-Pot instruments, multi-meters, etc.