James Lentz
Melbourne,FL
Summary
Dynamic and adaptable professional with extensive experience at U-Haul Moving and Storage, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining organized workspaces and efficiently managing time to meet deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hitch Professional
Uhaul Moving And Storage
09.2024 - Current
- Attached hitches and wiring harnesses to various vehicles.
- Ensured accurate tracking of hitches and wiring harnesses through a digital inventory system.
- Maintained structured and efficient workspace.
- Organized appointment slots for installations.
- Managed incoming shipments and organized storage.
- Performed inventory audits to ensure all items were correctly recorded digitally.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
CSR, Sales
Uhaul Moving And Storage
06.2022 - Current
- Assisted customers with inquiries and product selection to enhance satisfaction and retention.
- Processed rental agreements and payments efficiently, ensuring accurate transaction handling.
- Provided support in maintaining inventory levels and organizing merchandise displays for optimal customer access.
- Trained new team members on operational procedures and customer service best practices to improve team performance.
- Handled customer complaints with professionalism, resolving issues promptly to maintain brand loyalty.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Received and put away inventory shipments in a timely manner
Electronics Sales Associate
Walmart
09.2022 - 03.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Demonstrated product features and functionality to drive sales engagement.
- Maintained organized product displays, ensuring merchandise visibility and accessibility.
- Processed transactions efficiently, providing accurate pricing and change to customers.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Associate
Cumberland Farms
08.2019 - 07.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store displays to attract customer attention.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Collaborated with team members to restock inventory and ensure product availability.
- Implemented promotional displays to increase awareness of special offers and new products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Facility Attendant
First Baptist Church of Melbourne
01.2019 - 07.2020
- Maintained cleanliness and organization of facilities for church events and community gatherings.
- Set up and dismantled equipment for functions, ensuring smooth operations throughout events.
- Assisted in scheduling maintenance and repairs, enhancing facility readiness and safety standards.
- Coordinated with volunteers to facilitate community outreach programs, fostering engagement within the congregation.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
Education
High School Diploma - Highschool Diploma
Melbourne Senior Highschool
Melbourne05.2020
Skills
- Project management
- Data analysis
- Customer service
- Strategic planning
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Inventory ordering
Certification
Forklift
Propane
Timeline
Hitch Professional
Uhaul Moving And Storage
09.2024 - Current
Electronics Sales Associate
Walmart
09.2022 - 03.2024
CSR, Sales
Uhaul Moving And Storage
06.2022 - Current
Sales Associate
Cumberland Farms
08.2019 - 07.2020
Facility Attendant
First Baptist Church of Melbourne
01.2019 - 07.2020
High School Diploma - Highschool Diploma
Melbourne Senior Highschool